Adjudicate

Judicate West is one of California’s leading providers of private dispute resolution services, with an exclusive roster of highly sought-after neutrals. We pride ourselves on providing innovative solutions, experienced case managers, and a gold standard of service that extends to both our clients and our employees

We are seeking a Virtual Support Analyst to join our team. You will participate in a fast-paced, positive team environment where excellent communication skills, an upbeat attitude, and strong attention to detail are required. You will help our neutrals, clients, and team members participate in video conferencing sessions and help resolve technical issues ranging from desktop and hardware issues to various software configuration issues, while also supporting our overall technical and internal software support operations. The successful candidate will be people-focused, very personable, present well, and have a strong desire to help others and the team. We are looking for someone who is self-directed, able to prioritize and handle multiple assignments as well as daily tasks, with demonstrated tech skills and the ability to adapt to and learn new technology and software easily. A positive attitude and demonstrated enthusiasm and energy for the work are required. In this role you must embody the core values that have kept us thriving for nearly 30 years: valuing relationships, being a team player, staying humble and kind, achieving optimal results, and doing the right thing.

Schedule

This position is in-office and has an alternating schedule, typically on a monthly basis: a standard business-hours shift from 8 am to 5 pm and a late shift from 11 am to 8 pm. 

Core Responsibilities

· Assist neutrals, clients, and staff in resolving various tech-related issues.

· Assist neutrals and clients with hosting and connecting to numerous videoconferences using Zoom.

· Perform video conference moderation duties – greeting and admitting attendees.

· Troubleshoot typical issues preventing a client from connecting to their video conference.

· Troubleshoot Windows and Mac PC issues both on-site and remotely using remote access tools.

· Assist users with troubleshooting and support issues for our proprietary software systems.

· Assist in testing and troubleshooting reported issues, fixes, and features in our proprietary software systems. Assist in training users to use our technology solutions.

· Assist in generating system documentation and knowledge base material for our users.

Required Skills

· A friendly demeanor and the ability to professionally interact with neutrals, clients, and staff both in person and remotely.

· Ability to build relationships with neutrals, clients, and staff as you support them.

· Ability to build relationships within the IT team and always be a team player.

· Basic understanding of Windows computers and Mac computers.

· Competent skills with business software – such as Zoom, Outlook, Word, Excel.

· Basic familiarity with business peripherals such as web cameras, printers, scanners, and copiers.

· Ability to assist users with configuration issues on mobile devices.

· Passion for helping people with technology and the desire to learn new things.

· A strong work ethic is required.

· Professional dress code is required.

Benefits Offered: 

• Health Insurance
• Paid Time Off
• Retirement Plans

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