Adept Global

Role: Director – eCommerce Program Management

Location: Dallas, Tx - Onsite.

Employment Type: Full-Time

About the Opportuni

tyA fast-growing technology company in the logistics and transportation sector is seeking a senior program leader to oversee a large-scale eCommerce and shipping partnership. This role will be responsible for program launch, stakeholder management, operational performance, and ongoing execution across internal teams, strategic partners, and service provide

rs.The ideal candidate combines strong program management, operational leadership, partner engagement, and cross-functional execution skills in a dynamic, high-growth environme

nt
Key Responsibilit

iesProgram Leaders

• hipLead launch readiness, onboarding, and ongoing program executi
• on.Manage project plans, timelines, risks, dependencies, and mileston
• es.Drive alignment across internal teams and external stakeholde
• rs.Identify and resolve issues proactive

ly.
Partner Manage

• mentServe as the primary day-to-day contact for a strategic part
• ner.Build trusted relationships with leadership and operational te
• ams.Provide clear visibility into program status, performance, and priorit
• ies.Translate partner requirements into actionable internal pl

ans.
Cross-Functional Exec

• utionCoordinate activities across commercial, operations, product, technology, finance, and support funct
• ions.Establish governance, reporting, and escalation proce
• sses.Track commitments and ensure timely deli

very.
Operational Perfo

• rmanceMonitor KPIs, service levels, customer experience, and operational out
• comes.Drive continuous improvement initia
• tives.Support scalable processes and operating m

odels.
Governance & Confiden

• tialityHandle sensitive business information with disc
• retion.Maintain appropriate information separation across strategic partne
• rships.Ensure compliance with contractual and governance requir

ements.
Requ

• irements8+ years of experience in program management, operations, logistics, transportation, customer success, eCommerce, or related
• sectors.Proven track record managing complex cross-functional init
• iatives.Strong project planning, stakeholder management, and execution
• skills.Ability to influence outcomes without direct au
• thority.Excellent executive communication and relationship-building
• skills.Experience in fast-paced, high-growth envi
• ronmentsPreferred Background in logistics, transportation technology, parcel delivery, o
• r supp
• lychain.Experience launching new programs, products, or s
• ervices.Exposure to enterprise partnerships and multi-stakeholder envir
• onments.Ability to operate as a hands-on business leader balancing strategy and ex

ecution.
Co

• mpensationCompetitive b
• ase salaryPerform
• ance bonusEquity o
• pportunityComprehensive benefi
• ts packageFlexible pai

d time off
Succe

• ss MeasuresSuccessful launch and scaling of t
• he program.Strong partner satisfaction and
• engagement.Effective cross-functional coordination and
• execution.Consistent achievement of operational and service-level
• objectives.High standards of governance, confidentiality, and profe
• ssionalism.Seni
• ority LevelMid-S
• enior le
• velIndustryTransportation, Logistics, Supply Chain
• and StorageEmpl
• oyment Ty
• peFull-timeJo
• b FunctionsProject
• ManagementStrate
• gy/PlanningS
• upply
• ChainSkillsProgram
• ManagementExecutive-level Co
• mmunicationPartner Relationship
• Managemen

tManagement