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Acumen Fiscal Agent

13 Acumen Fiscal Agent Jobs Hiring Near You

Acumen Fiscal Agent

Agent Supervisor

Metairie, LA · On-site

$13.50 - $18/hr

ROLE AND ESSENTIAL FUNCTIONS Agents at Acumen embody the organization's mission of facilitating ... The Agent Supervisor will also act in a leadership and supervisory role, serving as a subject ...

Acumen Fiscal Agent

Agent Supervisor

Mesa, AZ · On-site

$70K/yr

Agents are responsible for growing Acumen's presence in the self-directed community within their state, supporting clients through their lifecycle with the organization, and ensuring contract ...

Acumen Fiscal Agent

Agent Supervisor

Hamilton, NJ · On-site

$70K/yr

Agents are responsible for growing Acumen's presence in the self-directed community within their state, supporting clients through their lifecycle with the organization, and ensuring contract ...

Acumen Fiscal Agent

Client Services Agent

Rolla, MO · On-site +1

$19 - $22/hr

The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails ...

Acumen Fiscal Agent

Associate Director

Honolulu, HI · On-site

$90K - $100K/yr

... fiscal agent solutions. Individuals in this role are charged with assisting the Executive Director in representing Acumen to all stakeholders within their program. The Associate director will spend ...

Acumen Fiscal Agent

Client Services Agent

Boise, ID · On-site

$14.75 - $19.75/hr

The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails ...

Acumen Fiscal Agent

Client Services Agent

$20 - $22/hr

The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails ...

Acumen Fiscal Agent

Client Services Agent

Boise, ID · On-site

$21/hr

The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails ...

Acumen Fiscal Agent

Client Services Agent

$15.75 - $21.25/hr

The Agent is responsible for enrolling, educating and supporting Acumen clients throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails ...

Acumen Fiscal Agent

Human Resources Intern

Mesa, AZ · On-site

$25/hr

ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act.

Acumen Fiscal Agent

Customer Relations Team Lead

$60K/yr

Provide excellent customer service to coworkers and Acumen visitors both on the phone and in-person, and encouraging positive working relationships across the company * Openly communicates ...

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Acumen Fiscal Agent Jobs Information

Do workers at Acumen Fiscal Agent get paid breaks?

Sometimes. Only some people get paid breaks.
38% of people say they don’t get paid breaks.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Acumen Fiscal Agent pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
77% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

At Acumen Fiscal Agent, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between July 2025 and July 2026.

Do part-time workers get paid time off at Acumen Fiscal Agent?

Most people who work part-time don’t get paid time off.
80% of people who work part-time say they don’t get paid time off
Based on data from 5 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Acumen Fiscal Agent affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and January 2026.

Do people get paid time off at Acumen Fiscal Agent?

Most people don’t get paid time off from work.
71% of people say they don’t get paid time off.
Based on data from 21 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 67% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 11% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers at Acumen Fiscal Agent worry about hours?

Some people worry about getting enough hours.
47% of people report they worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.

Do Acumen Fiscal Agent workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it for Acumen Fiscal Agent workers to change shifts?

Some people find it hard to change shifts.
43% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at Acumen Fiscal Agent?

Some people find it hard to get time off.
48% of people report it’s hard to get time off.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Acumen Fiscal Agent managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
77% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at Acumen Fiscal Agent spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
40% of people report that their job takes up time that they don’t get paid for.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Acumen Fiscal Agent?

Some people find it hard to take sick days.
40% of people report that it’s hard to take time off if they are sick.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Is working at Acumen Fiscal Agent good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Acumen Fiscal Agent feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at Acumen Fiscal Agent get to take their breaks without interruption?

Only some people get breaks without interruption.
36% of people report that their breaks get interrupted.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Acumen Fiscal Agent?

Some people feel stressed out here.
56% of people say they often feel stressed out at work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Acumen Fiscal Agent enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 22 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Acumen Fiscal Agent recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Acumen Fiscal Agent?

Most people got enough training when they started.
75% of people report they got enough training when they started working here.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Acumen Fiscal Agent?

Only some people are given support to advance their career here.
In the last year, 61% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Acumen Fiscal Agent’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Acumen Fiscal Agent is doing?

Most people don’t feel well informed about how the company is doing.
71% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

What are the most popular cities for Acumen Fiscal Agent jobs?

What are the most popular states for Acumen Fiscal Agent jobs?

Infographic showing various job openings at Acumen Fiscal Agent in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Agent Supervisor

Acumen Fiscal Agent

Metairie, LA • On-site

$13.50 - $18/hr

Full-time

Posted 4 days ago

Acumen Fiscal Agent rating

5.9

Company rating: 5.9 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

ROLE AND ESSENTIAL FUNCTIONS
Agents at Acumen embody the organization's mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families. Agents are responsible for growing Acumen's presence in the self-directed community within their state, supporting clients through their lifecycle with the organization, and ensuring contract compliance. The Agent Supervisor will also act in a leadership and supervisory role, serving as a subject matter expert for all other Agents of their respective state team, providing training when needed and identifying and implementing process improvements for increased efficiency of day-to-day operations.
  • Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications and ensuring team works within contract guideline
  • Acts as a subject matter expert for all Enrollment, Budgeting, and Agent processes and ensures all processes are documented for training and continuous improvement purposes
  • Monitors the accuracy of existing program fact sheets and recommends updates when errors are identified
  • Processes assigned Agent tasks and monitors timely and thorough completion of tasks assigned to Agents
  • Organizes and monitors the state-specific Maintenance work queue area for maximum team efficiency
  • Monitors quality and efficiency of individual Agent work and addresses areas of quality improvement and inefficiency with Agents as needed
  • Analyzes escalated issues and assists the team in developing proactive processes for efficient and effective resolution of future occurrences
  • Identifies areas where individual or team training is needed and conveys this information as well as a proposed training plan to Executive Director
  • Ensures team's accurate input of all relevant data and works to develop remediation and/or Corrective Action Plans as needed
  • Ensures team conducts thorough and accurate research as needed
  • Conducts quality checks on outbound and inbound communication, processes and maintenance and addresses issues as required
  • Openly communicates process improvements and changes to the team
  • Assists with the development and production of external communications as assigned
  • Attends and participates in operational and company meetings as requested
  • Willing to occasionally work other than typical work hours to meet high volume demands
  • Monitors Agents work hours and performance
  • Performs other work-related activities as assigned
  • ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

Requirements
QUALIFICATIONS
  • At least 2 years of experience in customer service
  • At least 1 year of experience as an Acumen Agent
  • High school diploma, some college courses or a college degree preferred
  • Ability to communicate effectively both orally and in writing
  • Accuracy and the ability to handle responsibility with limited supervision
  • High standard of integrity
  • Ability to work well with numbers
  • Proficient with 10 keys by touch
  • Demonstrates excellent organizational skills, attention to detail, time management skills, task oriented, good interpersonal skills, patience, perseverance, personal stress management and follow through skills
  • Ability to handle conflict and difficult customers
  • Ability to prioritize and handle multiple demands successfully
  • Must be able to plan for and meet multiple deadlines
  • Ability to use all office equipment
  • Knowledge of advanced computer skills to include Microsoft Word, and Excel
  • Experience working with dual monitors and multiple applications simultaneously

COMMUNICATION SKILLS
  • Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues
  • Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities
  • Ability to maintain confidentiality
  • Ability to speak in public, including trainings
  • Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully

RESPONSIBILITIES AS A TEAM MEMBER
  • Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the "system" if not warranted
  • Demonstrates excellence in work standards, is tenacious in completing tasks
  • Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties
  • Works well with other team members and departments
  • Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments
  • Requests support from team with ample time to accommodate the support request in order to meet deadlines
  • Ensures effectiveness in processes to achieve/seek best practice

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