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Acorn Health

Registered Behavior Technician

Clinton, MI · On-site

$19/hr

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in ...

Acorn Health

Registered Behavior Technician

Irwin, PA · On-site

$22.50/hr

Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us ...

Acorn Health

Registered Behavior Technician

Clinton, MI · On-site

$19/hr

Acorn Health is a standard-setting family of ABA treatment providers. We believe the best employees want to work with companies who share their beliefs, and that is true for families who entrust us ...

Acorn Health

IL · On-site

$17/hr

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in ...

Acorn Health

Behavior Technician

Cookeville, TN · On-site

$18.50/hr

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in ...

Acorn Health

Behavior Technician

Ypsilanti, MI · On-site

$18.50/hr

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in ...

Acorn Health

Behavior Technician

Lansing, MI · On-site

$17/hr

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in ...

Acorn Health

Hybrid BCBA

Lakeland, FL · On-site +1

$75K - $93K/yr

Acorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in ...

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All JobsAcorn Jobs

Stairsafe Acorn Club Agent - Orlando, FL

Acorn Stairlifts

Orlando, FL • On-site

$14.50 - $19.25/hr

Other

Posted 12 days ago

Acorn Stairlifts rating

5.5

Company rating: 5.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Stairsafe Acorn Club Agent - Orlando, FL
***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.***
POSITION SUMMARY
Act as the primary point of contact for customers and dealers having questions or concerns with installation, service or of an administrative nature.
ESSENTIAL FUNCTIONS
  • Monitor, Action, Resolve Stairsafe Reporting
  • Monitor, Action, Resolve Acorn Club Contact Requests
  • Resolve customer concerns
  • Provide technical assistance
  • Escalate advanced-level technical requests and customer complaints.
  • Completes incident reports
  • Contacts assigned clients 24 hours in advance to confirm service appointments
  • Cluster annual inspections daily, ensure all field personnel have a minimum of three jobs daily.
  • Assist customers with parts ordering and service call scheduling.
  • Document client contact and outcome in client database.
  • Determine warranty coverage and enforce field collections or provide accurate invoicing for finance department.
  • Process payments
  • Identify and escalate recurrent breakdown and services.
  • Process RMA's
  • Respond to voicemail's and techsupportteam email requests.
  • Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
SKILLS
  • Must have basic working knowledge of Microsoft Windows and have proficient typing skills.
  • Should possess good reading skills and have a clear speaking voice; Capacity for listening, dealing with confrontation, and overcoming objections.
  • Customer-centric mentality.
  • Product knowledge and methodological troubleshooting.
ATTRIBUTES
  • Telephone etiquette, maintain a positive, empathetic and professional attitude towards customers at all times.
  • Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Excellent verbal and written communication skills.
  • Works with the team; contributes to positive team environment
  • Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change.
  • Works with integrity and ethically; supports organization's culture, goals, and values.
  • Adheres to work schedule.
  • Ability to apply analytical thinking

EDUCATION / EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.
PHYSICAL REQUIREMENTS
Must occasionally lift and/or move up to 10 pounds.
Regularly required to sit, talk, or listen; occasionally required to stand.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
NOTE: This job description is not intended to be all-inclusive.

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