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Achievement First Network Support

60 Achievement First Network Support Jobs Hiring Near You

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global ... Mandarin bilingual proficiency is required About Zenlayer Zenlayer is the first massively ...

Sportime Clubs, LLC

Network Support

Englewood, NJ · On-site

$30/hr

Desktop Support, including travel to Company's 15 locations on Long Island, in NYC, New Jersey ... the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from ...

Wireless Logic

Network Support Engineer

Richmond, VA · Hybrid

First line of support for our global enterprise customers through voice calls, emails and tickets * Taking ownership and managing incident resolution for any network support matters according to our ...

Blue Wireless

Network Support Engineer

Richmond, VA · Hybrid

First line of support for our global enterprise customers through voice calls, emails and tickets * Taking ownership and managing incident resolution for any network support matters according to our ...

Sportime Clubs LLC

Network Support

Englewood, NJ · On-site

$30/hr

Desktop Support, including travel to Company's 15 locations on Long Island, in NYC, New Jersey ... the first day of the month after they have worked 60 days. Premiums are deducted pre-tax from ...

Wireless Logic

Network Support Engineer

Richmond, VA · On-site

First line of support for our global enterprise customers through voice calls, emails and tickets * Taking ownership and managing incident resolution for any network support matters according to our ...

Blue Wireless

Network Support Engineer

Richmond, VA · On-site

First line of support for our global enterprise customers through voice calls, emails and tickets * Taking ownership and managing incident resolution for any network support matters according to our ...

Sunshine Metals, Inc.

Network Support Analyst

Wichita, KS · On-site

$72K - $92K/yr

This is a hands-on, front-line role -- you are the eyes, hands, and first response for network ... Support and troubleshoot network connectivity for production floor equipment and PLC-connected ...

Lumos

Network Support Specialist

Our Network Support Specialists are the first line of technical support-playing a key role in delivering fast, reliable solutions to our customers. In this role, you'll work directly with residential ...

Lumos

OR

Our Network Support Specialists are the first line of technical support-playing a key role in delivering fast, reliable solutions to our customers. In this role, you'll work directly with residential ...

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All JobsAchievement First Network Support Jobs

Achievement First Network Support Jobs Information

Infographic showing various job openings at Achievement First Network Support in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Physical job distribution.
Network Support Technician

Network Support Technician

Network Craze Technologies, Inc

Williston, VT

Full-time

Life, Retirement, PTO

Posted 18 days ago

Job description

About Us

Network Craze is a value-added reseller specializing in high-quality new and refurbished enterprise networking equipment and IT infrastructure to some of the largest national and international companies in operation today. We help businesses of all sizes build and maintain reliable network infrastructure and we take pride in delivering the kind of personalized service that larger resellers simply can't match. We provide highly responsive 24x7 customer support for issues ranging from a phone outage to a full network outage.

The Role

We are seeking a technically capable Network Support Technician who genuinely enjoys helping people. You will serve as the first point of contact for our customers when technical issues arise, while also supporting the day-to-day IT needs of our internal team. You will see each ticket through from first contact to resolution. You will coordinate hardware dispatching through our network of globally positioned warehouses to get replacement parts to our customers fast. This role is a great fit for someone who is curious by nature, eager to grow in networking and IT, and understands that how you communicate matters just as much as what you know.

What You’ll Do

• Respond to inbound customer support requests via phone, email, and ticketing system with urgency and professionalism

• Diagnose and troubleshoot issues related to routers, switches, firewalls, and related networking equipment

• Provide strong desktop and end-user support for Windows environments — account management, hardware, software, and connectivity issues

• Escalate complex issues to senior engineering staff with clear, thorough documentation

• Coordinate RMA and replacement processes for defective or failed hardware

• Maintain accurate records of customer interactions, resolutions, and equipment history

• Participate in an after-hours on-call rotation (after-hours responses are compensated with bonus pay)

What We’re Looking For

• 1–2 years of experience in a technical support, helpdesk, or networking role

• Solid Windows desktop support skills — you’re the person end users can count on

• Working knowledge of Cisco IOS and basic network concepts (VLANs, routing, switching, TCP/IP)

• Authentic and compassionate communication — you can translate technical problems into plain language without talking down to people

• Genuine responsiveness — customers hear back from you promptly, and they feel like someone is actually on it

• Empathy and patience — you treat frustrated customers as partners, not problems

• Intellectual curiosity and a desire to keep learning; you want to understand how things work, not just close tickets

• A growth mindset toward networking and IT is a launchpad, and we’d love to help you get there

• Cisco certifications (CCNA or equivalent) are a plus, but not required

Why Join Us

At Network Craze, you won’t be a ticket number in a queue. You’ll work alongside a small, experienced team where your contributions are visible, and your development is taken seriously. We invest in our people, including assistance with obtaining industry certifications such as the CCNA because we’d rather grow the right person than simply hire a resume. You’ll get real, hands-on exposure to enterprise-grade networking equipment, bonus compensation for after-hours support, and a clear path forward as your skills and interests develop.

Physical Requirements
  • The Network Support Technician must be able to work both sitting and standing, lift 40lbs, and handle repetitive tasks.
Benefits:
  • Salary starting at 65K per year depending on experience
  • Retirement Plan with 3% match
  • 15 days Paid Time Off
  • 9 Paid Holidays
  • Life Insurance (with optional short and long-term disability insurance)
  • On-Call Bonus Program

The hours for this position are M-F 8:00AM - 5:00PM EST.

Be prepared for a background check to be performed. Network Craze is an Equal Opportunity Employer.

Apply