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Acg Acquisition

4 jobs near Columbus, OH

Customer Success Specialist

Acg Acquisition Llc

Manheim, PA • On-site

$20 - $26/hr

Full-time

Posted 26 days ago

Job description

About the Role:
Amish Country Gazebos is looking for a motivated and personable Customer Success Specialist to join their growing team! In this role, you'll be the key connection between our customers and our company, ensuring every interaction leaves a lasting positive impression. If you're passionate about helping people and thrive in a fast-paced environment, this opportunity is for you.

Responsibilities:
  • Provide exceptional customer service and serve as the primary point of contact for customers.
  • Process paperwork accurately.
  • Handle replacement pieces for customers.
  • Prepare logistics paperwork for deliveries and installations.
  • Assist with purchasing and vendor coordination.
  • Help manage inventory and maintain accurate inventory records.
  • Provide general administrative support to the shop.
  • Communicate with customers regarding order status, scheduling, and delivery updates.
  • Work closely with the shop to ensure orders are completed accurately and on time.
Requirements:
  • 1–3 years of experience in customer service, customer success, or a related role preferred.
  • Excellent communication, phone, and interpersonal skills.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Positive, customer-focused attitude with strong problem-solving abilities.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Ability to work independently and manage multiple responsibilities in a fast-paced environment.
  • Familiarity with Salesforce is a plus, but not required.
  • Experience working with freight carriers or coordinating shipments is a plus.
  • Familiarity with outdoor structures or the construction/building products industry is a plus.
  • Proficiency in Microsoft Office (Word, Excel, and Outlook).
About Us:
  Amish Country Gazebos has been building premium outdoor structures for over 20 years. We are committed to quality craftsmanship, reliable service, and providing our customers with a smooth experience from order placement through project completion.
Hours:
 Monday-Friday 8am-4:30pm