Accumulus Technologies

Salary: $25/hour

ROLE SUMMARY

We are seeking a paid Product Documentation and Operations Intern to support product release, documentation, enablement, research, and backlog organization activities during the summer. This is a temporary, part-time, non-exempt internship designed to provide hands-on experience with product operations, release communications, product documentation, user enablement, and AI-assisted workflow support.

The duration of this internship is 10 - 12 weeks.

KEY RESPONSIBILITIES

Release Documentation Support

Assist with preparing initial drafts and supporting materials for recurring release artifacts, which may include:

• Internal Release Briefs

• Product All Hands presentation materials

• Release Notes

• Traceability Appendices

• Permissions Matrices

• Notifications Matrices
• Other release-related documentation as assigned

Training & Enablement Support

Support updates to product enablement and training materials as new features are released. This may include assisting with:

• User guide updates

• Quick reference guides

• Training materials

• Internal enablement content

• Documentation cleanup or formatting
• Drafting proposed updates based on approved feature information

Product Research Support

Conduct supervised research to help inform product positioning, roadmap conversations, stakeholder discussions, and future planning. Responsibilities may include:

• Gathering information from approved internal or external sources

• Summarizing findings

• Preparing short research briefs

• Organizing themes, trends, or stakeholder inputs
• Identifyingopen questions for Product team review

Product Enhancements Backlog Support

Assistwithmaintainingand organizing the Product Enhancements Backlog. This may include:

• Reviewing backlog items for completeness

• Organizing or tagging enhancement requests

• Identifyingduplicates or related items for review

• Preparing monthly summaries of common themes
• Using approved AI tools, wherepermitted, to help draft summaries oridentifypatterns

Learning Objectives

Through this internship, the intern will gain exposure to:

• Product release operations

• Product documentation practices

• Internal and customer-facing release communication workflows

• User enablement and training asset development

• Product backlog organization and analysis

• Product research and synthesis

• Responsible use of AI tools in a business environment

• Cross-functional collaboration with Product, Training, Documentation, and related teams

Required Qualifications

• Current student or recent graduate with interest in product management, product operations, documentation, business analysis, training, communications, or a related field

• Strong written communication skills

• Strong attention to detail and organization

• Ability to summarize information clearly and accurately

• Comfort working with structured documents, spreadsheets, presentations, or collaboration tools