ZipRecruiter

Log In

Acceptance Insurance

Acceptance Insurance

60 jobs near Columbus, OH

StaffMyAgency LLC

Insurance Customer Service

Burleson, TX · On-site

$36K - $75K/yr

As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not ...

Bank of Colorado

Edgewater Insurance CSR

Omaha, NE · On-site

$38K - $52K/yr

Edgewater Insurance CSR Responsible for insurance service and account management for both personal and commercial clients. Help with servicing customer accounts including phone calls and walk in ...

previous page

Showing results 41-60

Insurance Customer Service Representative III (Licensed)

Entrata

Lehi, UT • On-site

$20.10 - $31.54/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Entrata rating

7.9

Company rating: 7.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

128th of 242 rated software companies

Job description

Entrata's Homebody (Insurance) CSR III

Entrata's Homebody (Insurance) CSR III is a licensed insurance professional who serves as a trusted resource for both customers and team members. In this role, you'll handle complex service and policy-related matters that require licensure, including coverage changes, endorsements, renewals, and compliance-sensitive situations. As a senior member of the team, you'll help mentor and support CSR I and II team members, share best practices, and contribute to the continued growth and development of the organization. This role offers the opportunity to deepen your insurance expertise, expand your leadership skills, and play a key role in enhancing the customer experience while supporting policy growth and retention initiatives.

This is a hybrid position based out of Lehi, UT.

Responsibilities:

  • Process service requests that require a resident insurance producer license (endorsements, coverage changes, cancellations, reinstatements)
  • Manage escalated insurance verification cases requiring advanced policy knowledge or complex interpretation
  • Act as an escalation point for CSR I and II on licensed or high-risk matters
  • Partner with Sales Agents on cross-functional service needs requiring a license
  • Support training and knowledge sharing within the service team
  • Contribute to compliance initiatives and workflow improvement projects
  • Identify opportunities to cross-sell or enhance policies in compliance with licensing requirements

Minimum Qualifications:

  • Resident Property & Casualty Insurance Producer License (active)
  • 3+ years of insurance customer service or related experience
  • Demonstrated expertise in policy servicing and compliance
  • Strong communication and problem-solving skills

Preferred Qualifications:

  • Multiple state licenses
  • Prior experience in a high-volume insurance agency or carrier environment
  • Experience training or mentoring peers
  • Experience with Zendesk or other customer support platforms

$20.10 - $31.54 an hour This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience, skills, and internal equity. Level - S4

Benefits:

  • Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
  • Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits provided for eligible employees.
  • Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
  • Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
  • Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
  • Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
  • Bi-annual swag drops for employees

Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It's a great place to work! Will you join us?

What Entrata employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply