Acacia Clinics

About Acacia Mental Health:

Acacia Clinics is a leading mental health provider dedicated to restoring hope and renewing lives through cutting-edge neuroscience and compassionate care. We specialize in advanced treatments like accelerated TMS treatments, conventional TMS treatments, and esketamine (Spravato) for individuals facing treatment-resistant depression and other complex mental health conditions. Our team delivers personalized care in a supportive environment and actively contributes to innovative research in neurostimulation therapies.

Location: Sunnyvale, CA

Work Remotely: In-person Treatment Administrator

Job description:

Acacia Mental Health is seeking a Treatment Admin to support our treatments such as Spravato (esketamine) and transcranial magnetic stimulation clinical treatments for MDD, GAD, OCD, and other mental health conditions. We are looking for a highly organized individual who can work efficiently and communicate clearly with patients, clinical staff and outside groups. The Admin will coordinate with all groups to provide access to TMS for as many patients as possible.

Duties include:

• Serve as a primary contact for patients and their families.
• Facilitate patients and provide clinical information through the intake process.
• Coordinate care from initial contact through treatment and follow up.
• Manage patient communication lines (answering phones, emails, texts, faxes).
• Schedule and manage provider calendars.
• Coordinate communication to outside medical professionals (e.g. psychiatrists, MRI centers).
• Coordinate communication to outside insurance organizations.
• Coordinate the collection and processing of magnetic resonance imaging (MRI) scans for neuro-navigated targeting.
• Assist staff in day-to-day operations at the clinic.
• Update and maintain patient charts and documents.

Desired Qualifications & Experience:

• Previous administrative and/or clinical experience
• Previous customer service experience
• Previous experience working with psychiatric patient populations (preferred)
• Previous experience with EHR systems (preferred)
• Previous experience with Salesforce and Slack
• Availability
• Able to work in the range of 7:30am – 6:30pm, Monday – Friday
• Personal Characteristics – Outgoing, reliable, fluent conversationalist, strong interpersonal skills, detail-oriented, flexible, positive, quick learner, self-starter and self-motivated
• Can contribute to a positive work environment

Knowledge, Skills And Abilities (required)

• Strong interpersonal and written communication skills
• High attention to detail and excellent organizational skills
• Proficiency with Google forms (Docs, Sheets, Calendar)
• Ability to identify and respond to emergency situations

Compensation Range: $21-$26 per hour depending on experience

Weekly Working Hours: 40

Training: 3 month probationary/training period

Benefits: Full Benefits (Medical, Dental, Vision)

Equal Opportunity Employer