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ASC Engineered Solutions

ASC Engineered Solutions

68 jobs near Columbus, OH

ASC Engineered Solutions

Driver/Material Handler

Columbus, OH · On-site

$16.25 - $19.50/hr

Driver/Material Handler Department: Distribution Center Operations Employment Type: Full Time Location: Columbus, OH Reporting To: Stan Hawbaker Description The driver loads and unloads delivery ...

ASC Engineered Solutions

Warehouse Associate

Vancouver, WA

$16.75 - $20/hr

Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence. The evolved ASC Engineered ...

ASC Engineered Solutions

Melt Controller

Columbia, PA · On-site

$26.20/hr

Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence. For more than 150 years we have ...

ASC Engineered Solutions

Maintenance Helper

Columbia, PA · On-site

$20.09/hr

Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence. For more than 150 years we have ...

ASC Engineered Solutions

Melt Controller

Columbia, PA

$26.20/hr

Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence. For more than 150 years we have ...

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Showing results 1-20

Customer Service Representative

Customer Service Representative

ASC Engineered Solutions

Columbus, OH

$15.50 - $21/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 27 days ago

ASC Engineered Solutions rating

6.0

Company rating: 6.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

The Customer Service Representative provides effective customer service for all internal and external customers.
  • Responsible for communicating with customers via phone, email, fax, etc.
  • Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
  • Processes customer orders, changes, and returns
  • Resolves customer complaints by investigating problems, developing solutions, and making recommendations
  • Works closely with the Operations Supervisor as directed
  • Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
  • Provides timely feedback regarding service failures or customer concerns
  • Works closely with Sales Representatives on quotes, status of orders etc.
  • Promotes a safe workplace 
  • Performs other duties as directed


  • Strong communication and interpersonal skills
  • Outstanding customer service skills
  • Excellent time management ability
  • Ability to handle adversity and conflict with successful outcomes
  • Outstanding attention to detail and accuracy
  • Possesses strong commitment to team environment while working well with others
  • Works systematically and logically to resolve problems
  • Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
  • Knowledge of technical details of the company product
  • Proficient in computer data entry
  • Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
  • 2+ years of Customer Service experience in the manufacturing or construction industry
  • Microsoft D365 Experience Preferred

  • Medical, Dental, and FSA are available 30 days following your start date
  • 401k with company match is available after 90 days of employment
  • Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
  • 2 weeks of vacation after 6 months of employment
  • 10 paid holidays - including your birthday!


What ASC Engineered Solutions employees say

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