ASAP Services

Streaming Platform Operations Manager

Department: Digital Operations / Streaming Platforms

Reports To: Executive Leadership

Position Summary

The Streaming Platform Operations Manager will oversee the day-to-day management, optimization, and growth of the company’s streaming platforms, including FlixLatino and Pinguinitos.

This role manages platform operations, content publishing, metadata, storefront merchandising, user experience, platform quality, and relationships with distribution partners. The ideal candidate is highly organized, analytical, tech-savvy, and passionate about streaming and digital media.

Key Responsibilities

Platform & Distribution Operations

• Manage relationships and day-to-day operations with Roku, Amazon, Samsung, Sling, Vizio, Apple, Android, and other OTT platforms.
• Monitor platform performance, KPIs, subscriber engagement, and content performance.
• Coordinate content deliveries, platform submissions, promotional opportunities, and merchandising initiatives.
• Ensure all platform requirements and deadlines are met.

Content & Metadata

• Manage onboarding and publishing of new content across platforms.
• Maintain accurate metadata, including titles, descriptions, cast, genre, ratings, keywords, and credits.
• Review and approve artwork packages, ensuring they meet platform specifications and branding requirements.
• Coordinate revisions with the Graphic Designer and ensure assets are delivered on time.

Storefront & Merchandising

• Manage content presentation across streaming storefronts.
• Create and maintain featured rows, collections, categories, playlists, and promotional placements.
• Optimize content placement based on analytics, viewer behavior, and business priorities.

Product & User Experience

• Support the user experience across CTV, mobile, and web platforms.
• Develop wireframes and user-flow concepts for platform improvements.
• Work closely with Design and Engineering teams to test and launch enhancements.
• Recommend improvements based on analytics, customer feedback, and industry trends.

Quality & Customer Experience

• Monitor platform functionality, including playback, navigation, search, authentication, subscriptions, and payments.
• Identify and document technical issues and coordinate resolution with Engineering.
• Monitor customer feedback and recurring issues and work with Customer Support and Engineering to improve the subscriber experience.

New Platforms & Strategic Projects

• Coordinate launches and onboarding for new distribution platforms.
• Manage timelines, content, metadata, artwork, and partner deliverables.
• Support leadership with platform expansion, partnerships, product initiatives, and operational improvements.

Qualifications

Required:

• Bachelor’s degree or equivalent experience in Business, Marketing, Digital Media, Communications, IT, or related field.
• 3–5+ years of experience in streaming, OTT/CTV, digital platforms, product management, or content operations.
• Experience with platforms such as Roku, Amazon, Samsung, Apple TV, Android TV, Vizio, or similar.
• Strong knowledge of metadata and digital content publishing.
• Strong project management, analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred:

• Experience in entertainment, media, television, or streaming.
• Knowledge of OTT, AVOD, SVOD, FAST, and CTV ecosystems.
• Familiarity with UX/UI, digital merchandising, SEO, and analytics platforms.
• Bilingual English/Spanish is a plus.

Core Skills

Streaming & OTT Operations • Digital Platform Management • Content & Metadata • Digital Merchandising • Product & UX/UI • Project Management • Partner Management • Analytics & KPIs • Customer Experience • Problem Solving • Cross-Functional Collaboration

Success in This Role

Success will be measured by efficient platform operations, accurate and timely content delivery, successful platform launches, strong storefront presentation, improved user experience, subscriber engagement, and effective resolution of operational issues.