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Arc Digital

6 jobs near Columbus, OH

ARC Digital Inc

Business Analyst

Morristown, NJ · On-site

Title: Business Analyst Location: Morristown, NJ (Hybrid) In this role, you will serve as the critical bridge between business stakeholders and technology teams, supporting day-to-day production ...

ARC Digital Inc

.Net Developer

Bethlehem, PA · On-site

$55 - $60/hr

Position : .Net Developer Location : Bethlehem,PA (Locals) Rate : $55 - $60 on W2 Experience : 9+yrs Must Have : Retail industry and eCommerce sites experience. PRIMARY RESPONSIBILITIES:  ...

ARC Digital Inc

Salesforce Lightning Developer

Boston, MA · On-site

$60.25 - $79.75/hr

Position : Salesforce Lightning Developer - Citizen Only or Green Card Location: Boston, MA - hybrid 3 days on site (Video then In-person Interview) Client : Morgan Stanley Must have: · 7-10 yrs ...

Business Analyst

ARC Digital Inc

Morristown, NJ • On-site

Contractor

Posted 10 days ago

Job description

Title: Business Analyst
Location: Morristown, NJ (Hybrid)
Job Description:
In this role, you will serve as the critical bridge between business stakeholders and technology teams, supporting day-to-day production operations, triaging and resolving system issues, and driving continuous improvement across our commercial lines platforms.
Note: Candidates with experience in Duck Creek Technologies (DC) are stronglypreferred
 

Key Responsibilities:
Production Support & Incident Management:
  • Serve as the first point of escalation for production incidents across commercial lines policy, billing, and claims systems
  • Triage, prioritize, and coordinate resolution of system defects and operational issues in collaboration with IT and vendor teams
  • Monitor system performance and proactively identify risk areas before they impact business operations
  • Maintain detailed incident logs, root cause analyses, and post-mortem documentation

Business Analysis & Requirements:
 
  • Elicit, document, and validate business requirements from Commercial Lines underwriting, operations, and product teams
  • Translate complex business needs into clear functional specifications, user stories, and acceptance criteria
  • Conduct gap analyses and impact assessments for system changes, enhancements, and regulatory updates
  • Develop and maintain process flow diagrams, data flow diagrams, and business process documentation

 Stakeholder Collaboration:
  • Partner closely with underwriters, product managers, IT developers, QA engineers, and vendor partners
  • Facilitate working sessions, sprint ceremonies, and UAT coordination across cross-functional teams
  • Communicate system status, defect resolution timelines, and project updates to business and technology leadership

Testing & Quality Assurance:
  • Develop and execute test cases, test plans, and regression scripts for production fixes and enhancements
  • Lead and coordinate User Acceptance Testing (UAT) sessions with business stakeholders
  • Validate that system fixes and releases meet business requirements and do not introduce regressions

Documentation & Continuous Improvement:
 
  • Maintain comprehensive knowledge base articles, runbooks, and standard operating procedures for production support
  • Identify recurring production issues and partner with development teams to drive permanent fixes
  • Contribute to backlog grooming and sprint planning to balance production support needs with strategic initiatives

Required Qualifications:
  • 5+ years of experience as a Business Analyst in Property & Casualty (P&C) or Commercial Lines insurance
  • Demonstrated experience in a production support orapplication support environment
  • Strong understanding of commercial lines insuranceproducts — including General Liability, Commercial Property, Workers' Compensation, BOP, and Umbrella
  • Proficiency in writing detailed business requirements documents (BRDs), functional specifications, and user stories
  • Experience with Agile/Scrum methodology and tools such as Jira, Confluence, or Azure DevOps
  • Excellent SQL skills for data validation, issue research, and ad hoc querying
  • Proven ability to manage multiple concurrent incidents and projects in a fast-paced environment
  • Exceptional verbal and written communication skills, with the ability to present to both technical and non-technical audiences
  • Bachelor's degree in Business, Information Systems, Computer Science, or a related field

Preferred Qualifications:
Preferred — Duck Creek Technologies (DC):
  • Hands-on experience with Duck Creek Policy, Billing, or Claims modules (configuration, workflows, rate tables, or integration)
  • Familiarity with Duck Creek OnDemand (SaaS) platform and release management processes 
  • Experience analyzing and troubleshooting Duck Creek integration layers and data flows
  • Experience with other commercial lines platforms such as Guidewire PolicyCenter or Applied Epic
  • Working knowledge of ISO/AAIS forms, rating algorithms, and state filing requirements
  • CBAP (Certified Business Analysis Professional) or equivalent certification
  • Experience working with onshore/offshore development teams in a hybrid delivery model
  • Background in data analysis or reporting using tools such as Power BI, Tableau, or Excel
taher@digitalscriptsinc.com