Apex Outdoors

Job Title: Front Desk Operations Coordinator

Employment type: Part time (approx. 20-25hrs./week) Mid-day to closing (Ex:12-5pm) Pay range: $16.95-24.00 hourly based on experience

Job Description:

Seeking a sharp detail oriented Front Desk Operations Coordinator to join our team. Provide outgoing and friendly front-desk customer service by welcoming customers, answering phone inquiries, and assisting clients with rental questions and reservations. This is a unique position designed for someone who thrives on accuracy, organization and reviewing work. The role focuses on creating a positive first impression while ensuring accurate information and efficient service. You will be the buffer that ensures reservations and details are accurate.

Duties and Responsibilities:

Customer Service:

o Answer phones and greet customers, assisting rental clients in a polite, friendly, and professional manner.

o Utilize the Alert rental software program to process reservations and effectively organize outgoing and incoming rentals.

o Obtain customer and job details to determine the appropriate equipment or event rental needs.

o Explain rental costs and any applicable additional fees, monitor outgoing and incoming reservations, and coordinate delivery and pick-up schedules.

o Manage party event and tent reservations, including scheduling, customer communication, and coordination to ensure accurate planning and smooth execution.

o Provide oversight of front desk operations, ensuring review that all customer and job information is accurate and that any updates or changes are properly recorded and communicated timely responses.

o Conduct a final check of the days activities to ensure the office is perfectly prepared for the following day.

Administrative Support:

o Provide administrative and miscellaneous support to office staff as needed, including orders, monitoring emails, and maintaining files and spreadsheets.

o Ensure all calls or messages for the owner is documented and passed along promptly to support

o Problem identification, identifying errors in the workflow and bring them to management for resolution

Team Support:

o Additional support may be needed elsewhere with flexibility to work outside office

Store Maintenance:

o Assist with general store cleaning and upkeep

This position while ideally scheduled between 12:00pm and 5:00pm allows for overlap with our morning staff and provides structured handoff for closing procedures. For the right candidate, this role has the potential to transition into a full-time operation position.

Education, Skills & requirements:

• Proficiency in computer skills and customer service

-Telephone and written communication skills

∙ Comfortable multitasking and prioritizing task

• Ability to establish priorities, work independently and have time management skills

• Must have reliable transportation

• Ability to lift 40lbs