AOC Outreach Services

Administrative Assistant: Job Description 

Mission Statement

AOC Outreach Services mission is to provide special needs children and adults, and their families, the opportunity to succeed with our innovative and effective programs. We strive to provide the best quality mental health services in an effort for individuals to become self-empowering and develop strengths to live a healthy and productive life.

Our Vision

AOC Outreach Services strives to provide life changing services to the community of Texas. We will leave no stone unturned in the pursuit to extend the pool of mental health resources while eradicating the negative stigma behind mental health.

Responsibilities:

• Hours 9:00am – 5:00pm Monday through Friday
  • Greeting guest and customers who come visit the office, ensuring guest are comfortable and connected with the right office personal
  • Answering the Phone, taking messages, and call backs
• - New Client Intake
  • Sending out DocuSign to guardians or scheduling intake appointments, scheduling CANS and AOC Assessments with clinicians 
• Updating client folders 
  • Creating and maintaining client charts, & etc. 
• - Lauris Duties
  • Adding new clients 
• Verifying QMHP hours 
  • Monthly Calendar 
• Sending out Monthly Calendars to QMHPs 
  • Weekly office updates
  • Manage office supplies 
  • Utilize HR experience to oversee recruitment, employee relations, benefits administration, and performance management.
  • Culture Cultivation: Implement initiatives to enhance employee engagement, promote diversity and inclusion, and align with AOC company core values.
  • Compliance and Policy Implementation: Develop and implement HR policies to ensure adherence to legal requirements and contribute to a harmonious work environment.
  • Collaborative with Leadership: Work closely with leadership teams to align HR strategies with overall business goals, fostering effective communication and strong relationships at all levels of the organization.
  • Maintains the work structure by updating job requirements and job descriptions for all positions when necessary.
  • Maintains the organization's staff by recruiting, testing, and interviewing candidates for employment; counseling managers on candidate selection; and conducting and analyzing exit interview data.
  • Prepares employees for assignments by establishing and conducting orientation and training programs.
  • Ensures planning, monitoring, and appraisal of employee work results by training managers and disciplining employees when necessary. 
  • Ensures legal compliance by monitoring and implementing applicable human resources federal and state requirements, conducting investigations, maintaining records, and representing the organization at hearings.
  • Responsible for benefits administration, which also includes the reconciliation of health insurance invoices.
  • Other duties as assigned
  • Sending out AOC in-take packets to guardians or scheduling intake appointments, scheduling CANS and AOC Assessments with clinicians
    Creating and maintaining client charts, & etc.
    Manage Lauris Online Duties
    Checking Client Insurance Monthly, by the 5th of each month
    Weekly office updates – emailed to Director of Operations
  • Client QI & QA calls to monitor services – Once a month, by the 10th of each month
    Tasks assigned by program director
    Any other assigned duties 
• Manage office supplies 
  

Disciplinary Process:

1. Verbal / Written Warning
2. Write #1
3. Write #2 - Probation
4. Termination