Ao Nation

Job description

This key individual will be responsible for handling reporting and analysis-related duties for AO's Client Solutions phone teams' operations. This position allows for rapid career growth for the right individual. A strong candidate requires keen attention to detail, ability to work with abstract concepts, strong excel skills, and desire to take ownership of projects and initiatives. This position has a high degree of emphasis on streamlining systems and processes and ensuring accuracy. This position will collaborate with leadership to ensure all teams are provided with regular analysis to aid their decision-making and the success of their team and the company.

The successful applicant will have education in one of the following: mathematics, finance, business administration, economics, or a related quantitative discipline. They will be a strong communicator, both written and verbal, and will be intuitive in everyday business functions. Successful applicants will also possess strong leadership potential, work well in a team environment, and contribute to an optimistic energy within the team.

AO Globe Life’s culture is highly energetic and fast-paced, with high growth potential. Due to our company’s accelerated growth in recent years, we are looking to add to our Client Solutions operations department and expand our capacities. This requires everyone on our team to be self-motivated, self-directed, and take ownership. We are solution-oriented and focused on results.

Client Solutions is AO Globe Life's centralized client engagement department, responsible for managing the full lifecycle of phone-based client interactions. The team encompasses customer service, inbound and outbound sales, and policy conservation, working together to support clients, drive revenue, and strengthen long-term relationships. This department plays a critical role in delivering a high-quality client experience while supporting the company’s growth and retention goals.

Qualifications

·      Self-motivated with a strong desire to learn and advance

·      Ability to work in a fast-changing environment with tight deadlines

·      Comfortability working with top leadership

·      Experience working with and manipulating large data sets

·      Ability to turn abstract concepts into workable reports

·      Strong communication skills with the ability to comprehensibly convey numerical concepts

·      Bachelor’s or Master’s Degree in a Quantitative discipline

·      Proficient in Microsoft Office with strong Excel skills

·      Experience with SQL Server Management Studio

Preferred:

·      Experience with PowerBI

·      Experience with Google Apps Script

·      Experience with Python

·      Experience with Tableau

·      Experience with SQL

About Us:
Personal growth and professional development are more than a mantra. We give our team members new opportunities to learn at each step, and let people focus on what they are good at. Our work environment is open and collaborative. Everyone is empowered to “own” their job and we don’t micro-manage.

We promote from within. Seriously. All our managers and even executives started in entry-level jobs across the company. We encourage career development and we don’t hold people back. That is how we have won numerous Top Workplace Awards for all of Washington.

We care about each other and encourage each other. We take our work seriously, but never ourselves. We have fun on a regular basis, that’s part of our rhythm. Above all, we live by our Platinum Rule: “Do More for Others than they Do for You.”

Benefits We Offer:
•100% of Premiums for Medical, Dental, Vision
•Company 401K Match (4%)
•Life Insurance/AD&D
•Top Performer Bonuses/Employee Awards
•10 Paid Holidays Annually, Birthday/Wedding Paid Time Off
•Monthly Staff Parties and Special Events
•6 Weeks Maternity Leave

What We Do:
AO Globe Life (AO) is the largest distribution system of Globe Life American Income Division (AIL). AIL agents currently serve families with over 60 offices across North America, including 20 States and 6 Canadian provinces. AO provides training and support for its associates throughout North America.

AIL is one of the nation’s largest providers of supplemental life insurance to credit unions, labor unions, and associations. AIL is a wholly-owned subsidiary of Globe Life Inc (NYSE: GL), an S&P 500 company and official life insurance of the Dallas Cowboys.

The Company is an equal opportunity employer. This means we provide the same opportunities for hiring, advancement and benefits to everyone; we do not unlawfully discriminate on the basis race, ethnicity, national origin, religion, creed, sex/gender, sexual orientation, gender identity, age, physical or mental disability, medical condition (including pregnancy), marital status, veteran status, genetic information or any other classification protected by applicable local, state or federal laws. If you need an accommodation(s) to fully participate in the application/hiring process, please contact Rada Manojlovic, AO Executive Vice President, at (425)882-5932 or rada@aoglobelife.com.