Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
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Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
Head of Strategic Investments
Fort Lauderdale, FL · On-site
$120 - $150/hr
The Head of Strategic Investments will serve as the primary financial and deal‑structuring lead for the organization. This individual will be responsible for evaluating opportunities, developing ...
Head of Strategic Investments
Fort Lauderdale, FL · On-site
$120 - $150/hr
The Head of Strategic Investments will serve as the primary financial and deal‑structuring lead for the organization. This individual will be responsible for evaluating opportunities, developing ...
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
Quick apply
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
Role Overview LaunchEd is an innovation platform that helps education companies prove the real-world impact of their products through independent research and evidence-based validation. We partner ...
Role Overview LaunchEd is an innovation platform that helps education companies prove the real-world impact of their products through independent research and evidence-based validation. We partner ...
Role Overview LaunchEd is an innovation platform that helps education companies prove the real-world impact of their products through independent research and evidence-based validation. We partner ...
Quick apply
Role Overview LaunchEd is an innovation platform that helps education companies prove the real-world impact of their products through independent research and evidence-based validation. We partner ...
Position Overview LaunchEd is an education-focused incubator and accelerator created by RDI to identify, support, and scale innovative companies serving the PK-12 market. As our portfolio grows, we ...
Quick apply
Position Overview LaunchEd is an education-focused incubator and accelerator created by RDI to identify, support, and scale innovative companies serving the PK-12 market. As our portfolio grows, we ...
Position Overview The Customer Experience & Product Success Lead is responsible for ensuring that customers successfully adopt and use Ethos Intelligence products . This role owns the full customer ...
Position Overview The Customer Experience & Product Success Lead is responsible for ensuring that customers successfully adopt and use Ethos Intelligence products . This role owns the full customer ...
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
Position Overview LaunchEd connects schools with innovative products and solutions that address real challenges in education. LaunchEd Education Partnerships Coordinator helps keep the entire ...
Quick apply
Position Overview LaunchEd connects schools with innovative products and solutions that address real challenges in education. LaunchEd Education Partnerships Coordinator helps keep the entire ...
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
Quick apply
Position Overview RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI ...
Position Overview LaunchEd connects schools with innovative products and solutions that address real challenges in education. LaunchEd Education Partnerships Coordinator helps keep the entire ...
Position Overview LaunchEd connects schools with innovative products and solutions that address real challenges in education. LaunchEd Education Partnerships Coordinator helps keep the entire ...
Position Overview LaunchEd connects schools with innovative products and solutions that address real challenges in education. LaunchEd Partnership Operations Coordinator helps keep the entire ...
Quick apply
Position Overview LaunchEd connects schools with innovative products and solutions that address real challenges in education. LaunchEd Partnership Operations Coordinator helps keep the entire ...
Partnership Liaison
Fort Lauderdale, FL · On-site
Position Overview LaunchEd connects schools with innovative products and solutions that address real challenges in education. LaunchEd Partnership Liaison helps keep the entire LaunchEd platform ...
Partnership Liaison
Fort Lauderdale, FL · On-site
Position Overview LaunchEd connects schools with innovative products and solutions that address real challenges in education. LaunchEd Partnership Liaison helps keep the entire LaunchEd platform ...
Strategic Investment Lead
Fort Lauderdale, FL · On-site
Position Overview LaunchEd is an education-focused incubator and accelerator created by RDI to identify, support, and scale innovative companies serving the PK-12 market. As our portfolio grows, we ...
Quick apply
Strategic Investment Lead
Fort Lauderdale, FL · On-site
Position Overview LaunchEd is an education-focused incubator and accelerator created by RDI to identify, support, and scale innovative companies serving the PK-12 market. As our portfolio grows, we ...
Role Overview LaunchEd is an innovation platform that helps education companies prove the real-world impact of their products through independent research and evidence-based validation. We partner ...
Quick apply
Role Overview LaunchEd is an innovation platform that helps education companies prove the real-world impact of their products through independent research and evidence-based validation. We partner ...
Position Overview LaunchEd connects schools with innovative products and solutions that address real challenges in education. LaunchEd Strategic Partnerships Coordinator helps keep the entire ...
Position Overview LaunchEd connects schools with innovative products and solutions that address real challenges in education. LaunchEd Strategic Partnerships Coordinator helps keep the entire ...
Role Overview LaunchEd partners with schools to identify, evaluate, and implement innovative programs and technologies that improve teaching, learning, and school operations. As an Implementation ...
Role Overview LaunchEd partners with schools to identify, evaluate, and implement innovative programs and technologies that improve teaching, learning, and school operations. As an Implementation ...
Position Overview The Executive Operations Coordinator to the CEO will protect the CEO's time and maximize their effectiveness by serving as the central coordination point for information flow across ...
Position Overview The Executive Operations Coordinator to the CEO will protect the CEO's time and maximize their effectiveness by serving as the central coordination point for information flow across ...
Ajaia Jobs Information
Other
Posted 11 days ago
Job description
Position Overview
RDAI Labs develops practical, ethical AI solutions for education through its flagship platform, Ethos Intelligence, which helps teachers, students, and school districts integrate AI into everyday learning. Our products are already supporting one of the largest K-12 school networks in the United States, serving more than 80,000 students, 5,000 teachers, and 100 schools, with continued growth ahead.
As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers, school leaders, and district technology teams to ensure they get the most value from Ethos Intelligence while serving as the bridge between customers and our Product and Engineering teams.
This is a proactive, customer-facing role focused on building relationships, solving problems, improving support resources, and helping shape the future of our products through customer feedback.
Requirements
- Bachelor's degree or equivalent experience
- 3–6 years of experience in one or more of the following areas:
- Customer success or customer support in a SaaS environment
- Product support or technical customer care
- EdTech platform support or implementation
- Strong written communication skills with the ability to clearly explain software functionality to non-technical users
- Demonstrated ability to troubleshoot product issues and guide users through solutions
- Experience using SaaS platforms and help desk tools
- Strong organizational skills and ability to manage multiple customer issues simultaneously
- Customer-first mindset and commitment to high-quality user experiences
Preferred Requirements:
- Experience working in or directly supporting the education sector (e.g., K-12 schools, districts, teachers, or students), with an understanding of how educators and administrators actually use software day to day
- Familiarity with AI tools or generative AI applications.
- Experience working with ticketing platforms such as Zendesk, Intercom, Help Scout, or similar tools
- Familiarity with prompt design, API integrations, or SaaS troubleshooting workflows
- Experience creating help center documentation or knowledge bases
- Ability to reproduce bugs and clearly document technical issues
Benefits
- Competitive base salary + performance incentives
- Professional development opportunities