Aivela Ring

Location: Greater Los Angeles Area, California

Compensation: $60,000–$70,000 per year, depending on experience

About the Role

AIVELA is building AI-powered smart wearables and personalized consumer health experiences for users around the world. We are looking for an organized and customer-focused Ecommerce Operations Coordinator to support our U.S. operations.

You will work together with our third-party logistics partner, and help our customer service team respond to customer needs. This is a hands-on role for someone who enjoys solving practical problems and keeping operations running smoothly.

What You’ll Do

Warehouse and 3PL Operations

• Coordinate with our 3PL partner on inbound receiving, order fulfillment, shipping, returns, and exchanges.
• Monitor warehouse processes and operational data to ensure inventory and order records are accurate.
• Oversee return and exchange operations, including product inspection, refurbishment, repackaging, and restocking.
• Ensure refurbished products and packaging meet the company’s quality standards.
• Follow up on delayed shipments, inventory discrepancies, damaged products, and other warehouse issues.

Customer Support

• Respond to product, order, delivery, return, exchange, and after-sales questions from individual and business customers.
• Work closely with the customer service team to understand customer needs and resolve issues.
• Coordinate with the warehouse and internal teams when customers need replacements, returns, refunds, or other operational support.
• Maintain clear and professional communication with customers throughout the resolution process.

What We’re Looking For

• Bachelor’s degree required.
• Professional fluency in both English and Mandarin Chinese. Mandarin is required for regular communication with our China-based team.
• Strong understanding of U.S. consumer expectations, customer service practices, and business culture.
• 1–2 years of experience in customer service, ecommerce operations, logistics, warehouse operations, or a related role is preferred.
• Experience supporting customers or business partners in the U.S. market is preferred.
• Previous work, internship, or educational experience in the United States is strongly preferred.
• Strong communication, organization, and problem-solving skills.
• Detail-oriented, responsible, and able to follow tasks through to completion.
• Comfortable working on-site at our warehouse in the Greater Los Angeles area.
• Basic proficiency with Excel or Google Sheets.
• Authorized to work in the United States.

Preferred but Not Required

• Experience working with a third-party logistics provider or fulfillment warehouse.
• Experience handling returns, exchanges, refurbished products, or consumer electronics.
• Familiarity with Shopify, Amazon, ShipStation, or similar ecommerce systems.

Benefits

• Medical, dental, and vision insurance
• Paid time off and company holidays
• Retirement plan
• Employee product program
• Growth opportunities within a global consumer technology company