Agora Ai

Part-Time Remote Patient Follow-Up Specialist — Medical Device Campaign

Company: AGORA AI

Location: Remote, U.S. only

Type: Part-Time, 1099 Contractor

Hours: Approximately 10 hours per week

Schedule: Calling windows between Eastern and Pacific time zones

Compensation: $30/hour flat rate

Reports To: Agent Operations Team

Role Type: Patient follow-up, communications, administrative support, and light sales coordination

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About AGORA AI

AGORA AI is a human-led, AI-supported outreach platform that helps companies follow up with leads, qualify interest, and move conversations forward. Our agents use AGORA’s mobile app, structured scripts, and campaign guidance to help clients connect with people who have already shown interest.

About the Role

AGORA is hiring part-time remote Patient Follow-Up Specialists for a medical device patient follow-up campaign.

In this role, you will call patients or prospective patients who have already filled out a form requesting to be contacted. Your job is to follow up professionally, confirm interest, collect basic information, answer approved campaign questions, and help move qualified individuals to the next step in the client’s process.

This is primarily a communication and administrative support role with some light sales coordination. You are not expected to provide medical advice, diagnose conditions, interpret medical information, or make clinical recommendations.

Training will be provided.

Responsibilities

• Make outbound follow-up calls to individuals who submitted a form requesting contact
• Complete approximately35+ calls per hour, depending on campaign needs and call outcomes
• Use AGORA’s mobile app to place calls, follow scripts, enter notes, and update call statuses
• Collect required patient or prospect information accurately
• Confirm interest, availability, and next-step eligibility based on the approved campaign workflow
• Maintain a professional, patient, and empathetic tone on every call
• Follow all campaign instructions, privacy expectations, and compliance guidelines
• Attend weekly team meetings for campaign updates, training, and performance feedback
• Communicate blockers, unclear lead information, or recurring patient questions to the Agent Operations Team

Ideal Candidate

You may be a strong fit if you are:

• A clear and confident communicator
• Comfortable making a high volume of phone calls
• Detail-oriented and able to document information accurately
• Professional, reliable, and responsive in a remote work environment
• Comfortable using mobile apps and basic digital tools
• Interested in healthcare, patient support, customer service, sales, or administrative work
• Able to follow scripts while still sounding natural and human
• Coachable and open to training and feedback

Requirements

• Must be based in the United States
• Strong verbal communication skills
• Reliable phone, internet connection, and quiet calling environment
• Ability to work approximately 10 hours per week
• Availability to make calls during approved EST–PST calling windows
• Ability to work independently as a remote 1099 contractor
• Ability to follow scripts, workflows, and compliance instructions carefully
• Willingness to attend weekly team meetings
• Prior experience in customer service, sales, healthcare administration, call centers, or patient coordination is helpful but not required

Important Compliance Note

This is not a clinical role. Patient Follow-Up Specialists do not provide medical advice, interpret medical information, diagnose conditions, or recommend treatment. All calls must follow the approved campaign script and escalation process.

Why Join AGORA

• Remote, part-time 1099 contractor opportunity
• $30/hour flat rate
• Approximately 10 hours per week
• Training provided
• Hands-on experience in healthcare communication, patient follow-up, sales operations, and AI-supported outreach
• Weekly updates, coaching, and performance feedback
• Opportunity to work on real client campaigns using AGORA’s mobile platform