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Description

* This is a hybrid/in-office position and is not available as a fully remote role.* 

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Western National is seeking a Support Specialist to join our team!The individual in this role will have the opportunity to provide administrative support to underwriters and agencies by rating and entering transactions into established systems while supporting our Underwriting Team. This is an excellent opportunity to build upon quality underwriting support skills and be a team member with The Relationship Company.

What are the responsibilities and opportunities of this role?

• Enters new business, renewals, and endorsements.
• Keeps accurate and current records in designated systems that are accessible to others.
• Updates routine reports and understands information.
• Manually rates all lines of coverage, including non-automated and infrequent coverages as needed.
• Documents indexing and incoming / outgoing mailroom duties.
• Performs special projects and other duties as assigned.
• Seeks relevant information and answers to key questions from defined sources.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer's expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer's issue is resolved.
• Creates and delivers varied types of messages and information.
• Contacts other internal departments and team members.

Requirements

What are the must-have qualifications for a candidate?

• Good communication skills.
• Demonstrates ability to pay attention to detail.
• Effective oral and written communication skills.
• Ability to follow a process.
• Good time management skills and ability to meet deadlines.
• Customer service skills.
• High school diploma or equivalent.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Relationship-building skills.

Compensation overview

The salary for this position will be $20.00/hour.

Culture and Total Rewards

Western National has long been known as "The Relationship Company" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.
Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National was also named a Star Tribune Top Workplace in 2021, 2022, and 2023. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.
Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off - including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.