Acme Tire

You’re an experienced customer service representative looking for a thriving, driven company to grow your career. We’re ACME Tire and we’re on the search for someone like you. Customer Service Representative ACME Tire is one of the country's leading independent wholesale tire distributors. We’re experts in logistics - dealing with a complex global supply chain to bring a wide range of tires to the US market. Thanks to thriving business, we’re adding a new CSR to our team. The goal of the position is customers who are thrilled to deal with ACME Tire. You’ll be the face of the organization, a brand ambassador with major influence on each customer’s experience. To achieve that, you’ll give professional, courteous customer service in person and over the phone. That includes tasks like these: * Assist customers with standard account-related requests. * Provide information about company products and services. * Provide information about charges and service conditions. * Provide information about service availability. * Advise customers about order/shipment status. * Research and resolve customer problems, acting as the customer liaison between departments when necessary. * Cross-sell products and services based on customer needs. * Update the appropriate sales managers where required with issues concerning their accounts. * Contact customers to notify them that orders and/or shipments have been made. * Conduct call-backs to external suppliers to verify customer information. * Perform other duties as necessary. You’ll also get to participate in ACME Tire training, to set and meet personal goals, and to ensure you are thriving at work. This is a full time position working from our San Jose regional office. We offer a competitive salary, great benefits and positive work environment. Working at ACME Tire ACME Tire offers you the benefits of working in a thriving mid-sized business. The best proof of a great working environment - we have very low levels of turnover because our employees enjoy working together in this environment. You might too and if you meet the qualifications below, we’d really like to hear from you. Qualifications The essence of this position is the ability to delight customers, to treat them sensitively, tactfully, and professionally at all times. We’re looking for someone who loves doing that. Specifically we’re looking for someone with: * Experience as a customer service representative is essential * Experience in the tire or automotive industry is ideal but not essential * Experience doing fast and accurate data entry for customer orders * Working knowledge of Microsoft Office and other software * High school diploma or equivalent How to Apply The application process will assess your qualifications, traits, and culture fit, as well as your resume. The application should take about 10-15 minutes to complete and you can get a copy of your assessment when you’re done. If you require any accommodation in the application process, please contact us with the “Need Help” button in the application.