Acl Live

As an Usher in our iconic venues, you'll contribute to exceptional guest experiences in our iconic concert venues. You'll verify tickets, direct guests to seating locations, distribute handouts, provide information, and assist with maintaining a clean facility during and after events. You'll deliver attentive, distraction-free service that enhances the event experience. As the ideal candidate, you'll seek opportunities to assist guests, provide confident guidance, and have fun sharing your passion for live entertainment with our fans.

• Scan and verify proper ticketing required for entry. Refer guests without proper tickets or credentials to the appropriate agent.
• Provide seating directions at points of entry. Assist guests with further seating guidance or personal assistance as needed.
• Distribute approved handouts, including show programs, as required per event.
• Assist with crowd management during events. Maintain order in the general seating areas, and aisleways. Actively monitor assigned section for individuals in need of assistance.
• Address disruptive guests. Intervene in seating discrepancies, unauthorized recording, etc. Kindly inform guests of required corrective action. Contact leadership if further assistance is required.
• Respond to guest concerns. Take corrective action to resolve. Contact leadership if further assistance is required.
• Maintain overall cleanliness of the facility, including but not limited to collecting trash before,
  during and after shows.
• Assist with event setup and breakdown of chairs and seating configurations.
• Report any concerns or maintenance items to department and venue management.
• May be trained to perform post-show tours.
• Support emergency evacuation procedures when necessary. Guide guests and employees to designated locations, and coordinate with security or paramedics as needed.
• Model company service basics. Follow all corporate policies, safety and security procedures, and brand SOPs. Promptly report accidents, facility issues, or unsafe conditions to management.
• Perform other duties as assigned.

Downtown Austin's ultimate live entertainment venue, the 2,750-person Moody Theater is where modern music headliners come to put on exceptional shows for extraordinary audiences. Decked out with top-tier audio and visual technology, the Moody Theater was built to showcase a diverse lineup of chart-topping artists and entertainers, creating a concert experience as undeniably cool as Austin itself.