Ab Graphic International

A B Graphic International, Inc.

Job Title:

·         Field Service Technician 

Department:

·         Service

Locations:

·        USA/ Elgin, IL/Hybrid /Remote

Main Purpose of Role:

·         Proficiently install and maintain a diverse array of AB Graphic equipment onsite, offering comprehensive      operator training and diligent post installation support. This role may involve physical demands and operating within confined spaces.

·         Expertly troubleshoot all aspects of the AB Graphic equipment, addressing mechanical, electrical (both high and low voltage AC/DC), and software related issues both onsite and remotely via phone.

·         Conduct service visits to customer sites across the USA, Canada, Mexico, and the Caribbean, diagnosing and executing onsite repairs.

·         Undertake warranty visits to customer facilities in the USA, Canada, Mexico, and the Caribbean, resolving issues directly onsite.

·         Identify and procure parts and services from local suppliers that align with or surpass ABG standards and specifications, whether stationed at our Elgin, IL facility or on a customer's premises.

·         Embrace extensive travel, accounting for approximately 85% of working time. Although rare, longer onsite stays or trips to Europe may be necessary based on operational requirements.

·         Deliver personalized training on the complete ABG equipment range, which can take place in Elgin, IL, the UK, Germany, or across North America during installations and service visits.

·         While not engaged in customer site visits, be a valuable presence in our Elgin office, efficiently handling calls, resolving customer queries, and contributing to the refurbishment of inhouse equipment.

·         Run machines for Customer demonstrations and factory acceptances.

Main Tasks:

·         Work on ABG equipment range: Vectra, Omega, Digicon, Enprom, additional lines may be required.

·         Produce timely and detailed service reports.

·         Completion of install and modification reports direct to manufacturer.

·         Completion of expenses application.

·         Cooperate with technical team and share information across the organization.

·         Comprehend customer requirements and make appropriate recommendations/briefings.

·         Build positive relationships with customer.

·         Available to travel any time unless vacation time is requested.

·         Offer support if applicable to other members of staff.

Key Skills:

·         Ability to apply critical thinking and problem-solving skills to troubleshoot, test, repair and service technical equipment.

·         Ability to travel up to 85% of the year, domestically and internationally, work flexible shifts and to adapt to changing work schedules.

·         Web handling experience.

·         Passport and Clean driving record.

·         Ability to lift up to 55 pounds.

·         Ability to stand on your feet up to 8 hours a day.

·         Great communication skills to work with customers.

·         Great mechanical aptitude.

·         Electrical aptitude.

·         Proven Field Service experience.

·         Computer literate.

·         High school diploma or GED equivalent.

·         Technical degree or certification.

Personal Attributes:

·         Ability to work alone or within a team.

·         Able to prioritize and meet deadlines.

·         Organized.

·         Time management.

·         Can do attitude.

·         Methodical approach to problem solving.

·         Courteous and professional at all times.

·         Effective communication.

·         Willingness to travel.

Responsible For:

·         Health and Safety of Self and Colleagues.

·         Following Company rules, policies, and procedures.

·         Electronic equipment.

·         Tools and inventory.

·         Maintaining any and all items supplied by AB Graphic.

Reports To:

·         Service Manager

·         Operations Manager

Ad Hoc:

·         This list is not exhaustive, and you may be required to carry out other reasonable tasks at your manager’s request within your competence.

Benefits:

·         Competitive Salary

·         Health, dental, life and vision insurance

·         Long term disability

·         401k with match

·         20 days PTO

·         Tools/laptop/phone

·         Company vehicle

·         FSA

Please submit your resume and any questions regarding this position to HR@abgintusa.com

Thank you.