A.C.Coy

Sales Support Administrator Manager

The A.C.Coy Company has an immediate opening for a Sales Support Administrator Manager role. Ideal candidates will optimize the sales/order fulfillment process.

Responsibilities

• Contribute to the processing of orders from international customers and guarantee their satisfaction
• Ensure the processing and administrative and IT monitoring of orders, ensuring that precise and fair information is disseminated.
• Process complex orders involving multiple options and references, international transport and compliance with contractual commitments specific to each customer
• Review quotations and validate items, pricing, customer setup, and ensure the quote is not signed without approved changes
• Verify approved quotation is converted into an accurate sales order and monitors the progress through the order to cash process
• Monitor margins and other KPI's/ Monitor a dashboard to follow up the performance of delivery / KPI on service
• Develop and implement order management processes and procedures to enhance efficiency and accuracy
• Provide administrative support in cases of export to new markets
• Analyze order data to identify trends, bottlenecks, and opportunities for improvement
• Manage and develop a team of order management specialists
• Collaborate with IT to optimize order management systems and technology
• Monitor key performance indicators (KPIs) and report on order management performance
• Participate in the monthly Demand & Supply Review Meetings

Qualifications

Education: Bachelor's degree in business administration, Supply Chain Management or equivalent experience

• 3-4 years' experience with supporting a sales department
• Data entry/processing of orders including entering part #'s and pricing
• Monitoring of sales process
• Proficiency in ERP systems and order management software, preferably NetSuite, and MS Office
• Excellent communication and interpersonal skills demonstrating a customer-focused mindset
• Ability to coordinate effectively with cross-functional teams to achieve shared objectives
• Attention to detail and strong organizational skills
• Strong analytical and problem-solving skills