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Infographic showing various Systems Analyst job openings at 4P Consulting in the United States as of August 2026, with employment types broken down into 10% Full Time, and 90% Contract. Highlights an 85% Physical, 12% Hybrid, and 3% Remote job distribution.

Technical Support Specialist III 4P/633

4P Consulting Inc.

Birmingham, AL • On-site

Full-time

Re-posted 20 days ago

Job description

Job Summary:
4P Consulting Inc. is seeking a Technical Support Specialist III focused on Energy Management Systems (EMS) to provide frontline support within a critical 24/7 operations environment. This role involves managing IT incidents, monitoring SCADA and EMS systems, and ensuring compliance with regulatory requirements while collaborating with various stakeholders.
Responsibilities:
• Serve as primary point of contact for inbound IT incidents (phone, email, web).
• Log and track incidents in a ticketing system.
• Resolve Level 1 issues or escalate to appropriate support teams.
• Troubleshoot and resolve issues remotely whenever possible.
• Document cases thoroughly through resolution.
• Monitor primary SCADA and ancillary systems for health and availability.
• Coordinate repairs with EMS department personnel and other company teams.
• Notify key stakeholders of outages or events impacting critical systems.
• Support Business Continuity and Disaster Recovery systems.
• Adhere to Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal regulatory compliance requirements.
• Follow Change Management processes and knowledge-based procedures.
• Comply with electronic and physical access policies.
• Understand and adhere to FERC Standards of Conduct and Southern Company protocols.
• Communicate effectively with transmission control center personnel, coordinators, and management.
• Provide input on process improvements and customer feedback.
• Build and maintain strong relationships with key customers.
Qualifications:
Required:
• Formal education in Computer Science, IT, or related field OR equivalent hands-on experience.
• 5–10 years of technical support or IT helpdesk experience preferred.
• Prior helpdesk experience in an IT capacity strongly preferred.
• Working knowledge of Windows operating systems
• Working knowledge of AIX or UNIX-based systems
• Familiarity with distributed computer networks
• Experience in ticketing systems and incident tracking
• Strong troubleshooting and diagnostic skills
• Understanding of SCADA/EMS environments preferred.
• Strong customer service orientation
• Ability to multitask and prioritize based on operational criticality
• Critical thinking and problem-solving abilities
• Ability to work effectively in stressful, high-impact environments
• Excellent verbal and written communication skills
• Ability to work independently and in a team setting.
• Must pass enhanced background screening and drug testing.
• Must comply with Insider Threat Program requirements.
• May be required to remain onsite during severe weather events.
• Must be able to work rotating shifts (days/nights/holidays/weekends).
Preferred:
• 5–10 years of technical support or IT helpdesk experience preferred.
• Prior helpdesk experience in an IT capacity strongly preferred.
• Understanding of SCADA/EMS environments preferred.
Company:
4P Consulting is a highly specialized Staffing and Recruiting company with significant experience and expertise in the Engineering industry, IT, Admin, Accounting, Advertising . Founded in 2012, the company is headquartered in Kennesaw, Georgia, US, , with a team of 11-50 employees. The company is currently Early Stage.

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