Director, Member Success
New York, NY · On-site
About 3i 3i is a rapidly growing, invitation-only community of private investors sharing deals ... This role is responsible for ensuring members consistently realize value from the network while ...
3I Members
60 3I Members Jobs Hiring Near You
Director, Member Success
New York, NY · On-site
About 3i 3i is a rapidly growing, invitation-only community of private investors sharing deals ... This role is responsible for ensuring members consistently realize value from the network while ...
About 3i Members 3i is a rapidly growing, invitation-only community of family offices and private investors sharing deals, insights, and networks. With a focus on alternative and off-market deal flow ...
About 3i Members 3i is a rapidly growing, invitation-only community of family offices and private investors sharing deals, insights, and networks. With a focus on alternative and off-market deal flow ...
Senior Manager, Network Programs
New York, NY · On-site
$120K - $150K/yr
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
Senior Manager, Network Programs
New York, NY · On-site
$120K - $150K/yr
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
Regional Director, Miami
Doral, FL · On-site
About 3i Members 3i is a rapidly growing, invitation-only community of family offices and private investors sharing deals, insights, and networks. With a focus on alternative and off-market deal flow ...
Regional Director, Miami
Doral, FL · On-site
About 3i Members 3i is a rapidly growing, invitation-only community of family offices and private investors sharing deals, insights, and networks. With a focus on alternative and off-market deal flow ...
Regional Director, Chicago
Chicago, IL · On-site
The Regional Director at 3i is responsible for ensuring that members derive maximum value from the platform. This is a highly-autonomous remote role based in Chicago that includes both setting the ...
Regional Director, Chicago
Chicago, IL · On-site
The Regional Director at 3i is responsible for ensuring that members derive maximum value from the platform. This is a highly-autonomous remote role based in Chicago that includes both setting the ...
Regional Director, Miami
Doral, FL · On-site
About 3i Members 3i is a rapidly growing, invitation-only community of family offices and private investors sharing deals, insights, and networks. With a focus on alternative and off-market deal flow ...
Regional Director, Miami
Doral, FL · On-site
About 3i Members 3i is a rapidly growing, invitation-only community of family offices and private investors sharing deals, insights, and networks. With a focus on alternative and off-market deal flow ...
Manager, Peer Programs
New York, NY · On-site
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
Manager, Peer Programs
New York, NY · On-site
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
Manager, Peer Programs
New York, NY · On-site
$115K - $140K/yr
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
Manager, Peer Programs
New York, NY · On-site
$115K - $140K/yr
About 3i 3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community ...
Director, Member Success
New York, NY · On-site
About 3i 3i is a rapidly growing, invitation-only community of private investors sharing deals ... This role is responsible for ensuring members consistently realize value from the network while ...
Director, Member Success
New York, NY · On-site
About 3i 3i is a rapidly growing, invitation-only community of private investors sharing deals ... This role is responsible for ensuring members consistently realize value from the network while ...
SVP, Revenue
Manhattan, NY · On-site
About 3i Members 3i is a rapidly growing, invitation-only membership network for founders and family offices. With a focus on alternative and off-market deal flow, shared benefits, and continuous ...
SVP, Revenue
Manhattan, NY · On-site
About 3i Members 3i is a rapidly growing, invitation-only membership network for founders and family offices. With a focus on alternative and off-market deal flow, shared benefits, and continuous ...
SVP, Revenue
Manhattan, NY · On-site
About 3i Members 3i is a rapidly growing, invitation-only membership network for founders and family offices. With a focus on alternative and off-market deal flow, shared benefits, and continuous ...
SVP, Revenue
Manhattan, NY · On-site
About 3i Members 3i is a rapidly growing, invitation-only membership network for founders and family offices. With a focus on alternative and off-market deal flow, shared benefits, and continuous ...
Regional Director
Doral, FL · On-site
A financial community network is seeking a Regional Director based in Miami. This autonomous role involves setting strategies for member engagement and growth, managing onboarding processes, and ...
Regional Director
Doral, FL · On-site
A financial community network is seeking a Regional Director based in Miami. This autonomous role involves setting strategies for member engagement and growth, managing onboarding processes, and ...
Regional Director
Chicago, IL · Remote
A professional investment community based in Chicago is looking for a Regional Director to help ensure members receive maximum value from their platform. This remote role will involve developing ...
Regional Director
Chicago, IL · Remote
A professional investment community based in Chicago is looking for a Regional Director to help ensure members receive maximum value from their platform. This remote role will involve developing ...
A professional investment community based in Chicago is looking for a Regional Director to help ensure members receive maximum value from their platform. This remote role will involve developing ...
A professional investment community based in Chicago is looking for a Regional Director to help ensure members receive maximum value from their platform. This remote role will involve developing ...
Regional Director
Chicago, IL · Remote
A professional investment community based in Chicago is looking for a Regional Director to help ensure members receive maximum value from their platform. This remote role will involve developing ...
Regional Director
Chicago, IL · Remote
A professional investment community based in Chicago is looking for a Regional Director to help ensure members receive maximum value from their platform. This remote role will involve developing ...
A financial community network is seeking a Regional Director based in Miami. This autonomous role involves setting strategies for member engagement and growth, managing onboarding processes, and ...
A financial community network is seeking a Regional Director based in Miami. This autonomous role involves setting strategies for member engagement and growth, managing onboarding processes, and ...
A private investor community is seeking a Regional Director based in Connecticut. This role involves setting and executing strategies for member engagement and growth, managing member onboarding, and ...
A private investor community is seeking a Regional Director based in Connecticut. This role involves setting and executing strategies for member engagement and growth, managing member onboarding, and ...
3I Members Jobs Information
Full-time
Re-posted 11 days ago
Job description
About 3i
3i is a rapidly growing, invitation-only community of private investors sharing deals, insights, and contacts. With a focus on alternative and off-market deal flow, shared benefits, and investor services, 3i serves as a kitchen table around which highly engaged high net worth individuals can discuss and debate compelling, unexpected opportunities in emerging sectors.
Head of Member Success - New York
3i is seeking a Head of Member Success to lead the full post-sale member lifecycle - from onboarding and activation through engagement, retention, and renewal. This role is responsible for ensuring members consistently realize value from the network while helping build a scalable and operationally rigorous member success function.
You will partner closely with Executive Directors, Revenue Operations, Marketing, and New Member Growth leadership to deliver a highly personalized but scalable member experience. Success in this role is defined by member retention, engagement, activation, and overall member satisfaction and quality.
Responsibilities
The full post-sale member journey across onboarding, activation, engagement, and renewal
The "100-Day Path to Renewal": the touchpoints, interventions, and escalations that secure long-term loyalty
Retention forecasting and the save desk: terms, escalation paths, and intervention playbooks for at-risk renewals
Member Health Score operationalization, in partnership with Revenue Operations
High-stakes member situations - Code of Conduct, pricing disputes, sensitive cases requiring senior judgment
Referral generation: turning the most engaged members into structured advocates
Success
ICP renewal rate with cohort-level predictability
Time-to-first-value for all new members
Renewals confidently called green or red 90 days out
Measurable lift in referral generation from existing members
About You
6-9+ years in customer success, membership, client services, or relationship management leadership
Experience in high-touch environments: private client services, investor networks, advisory businesses, or premium membership organizations
Strong operator: data-informed approach to member health, retention, and forecasting
Strong coach who raises the floor of the team and develops talent
High agency: willing to write the playbooks, handle executive escalations, and personally save key renewals to build the system
Member-centric mindset with close attention to detail and experience quality
Why Join 3i
Help shape the future of a highly curated investor network
Lead a critical function focused on long-term member value creation
Work alongside founders, operators, and investors in a high-growth environment
Build scalable systems that improve both member experience and business performance
Opportunity to help define what modern membership success looks like