Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
307 RACING MANAGEMENT
28 jobs near Columbus, OH
Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
Regional Operations Manager - Sheridan
$60K - $75K/yr
Perform Assistant Manager duties in their absence. * Perform additional duties and responsibilities as assigned. Qualifications, Education and Experience: Required: * Previous experience with pari ...
Regional Operations Manager - Sheridan
$60K - $75K/yr
Perform Assistant Manager duties in their absence. * Perform additional duties and responsibilities as assigned. Qualifications, Education and Experience: Required: * Previous experience with pari ...
Shift Lead - Rock Springs Derby
$13.75 - $17/hr
Appropriately respond to and manage any departmental concerns and guest and/or employee challenges. Ensure compliance with all regulations. Reports to: Property Operations Manager Essential Job ...
Shift Lead - Rock Springs Derby
$13.75 - $17/hr
Appropriately respond to and manage any departmental concerns and guest and/or employee challenges. Ensure compliance with all regulations. Reports to: Property Operations Manager Essential Job ...
Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
The content of this does not restrict management's right to assign or reassign duties and ... Must be able to obtain and maintain a valid Wyoming gaming/racing license. PHYSICAL & MENTAL ...
The content of this does not restrict management's right to assign or reassign duties and ... Must be able to obtain and maintain a valid Wyoming gaming/racing license. PHYSICAL & MENTAL ...
Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
Appropriately respond to and manage any departmental concerns and guest and/or employee challenges. Ensure compliance with all regulations. Reports to: Property Operations Manager Essential Job ...
Appropriately respond to and manage any departmental concerns and guest and/or employee challenges. Ensure compliance with all regulations. Reports to: Property Operations Manager Essential Job ...
Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
Job Summary The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem ...
Perform Assistant Manager duties in their absence. * Perform additional duties and responsibilities as assigned. Qualifications, Education and Experience: Required: * Previous experience with pari ...
Perform Assistant Manager duties in their absence. * Perform additional duties and responsibilities as assigned. Qualifications, Education and Experience: Required: * Previous experience with pari ...
The Liquor Coordinator manages all aspects of liquor inventory, ordering, compliance, and distribution within liquor stores. This role ensures locations are well-stocked, cost-effective, and ...
The Liquor Coordinator manages all aspects of liquor inventory, ordering, compliance, and distribution within liquor stores. This role ensures locations are well-stocked, cost-effective, and ...
Will support and guide the Security Management Team to foster our organizational culture, by ... Qualified applicants are considered for employment without regard to race, color, religion, sex ...
Will support and guide the Security Management Team to foster our organizational culture, by ... Qualified applicants are considered for employment without regard to race, color, religion, sex ...
Position Summary: The cook is responsible for preparing and/or directing the preparation of food to be served to the restaurant's standards of excellence. Once critical role of the cook is to adhere ...
Position Summary: The cook is responsible for preparing and/or directing the preparation of food to be served to the restaurant's standards of excellence. Once critical role of the cook is to adhere ...
OTB Host- Torrington
$14.99 - $15/hr
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
OTB Host- Torrington
$14.99 - $15/hr
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
Position Summary: Responsible for walking the OTB floor, proactively greeting customers and provide friendly, courteous service at all times. Answer guest questions and build rapport with returning ...
$65K/yr
Full-time
Posted 23 days ago
Job description
Job Summary
The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.
Supervisory Responsibilities
- Recruits, selects, and onboard customer service team members with a strong focus on service excellence.
- Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.
- Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.
- Approves bi-weekly timecards, manages attendance, and prepares overtime reports.
- Conducts timely, constructive performance evaluations using data-driven assessments.
- Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.
Duties and Responsibilities
- Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.
- Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.
- Establishes clear expectations, performance standards, and accountability practices.
- Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.
- Keeps the team updated on changes to products, services, policies, and procedures.
- Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.
- Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.
- Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.
- Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.
- Identifies operational inefficiencies and recommends improvements to leadership.
- Participates in budget planning, contributing insight on staffing, service tools, and resource needs.
- Performs additional duties and special projects as assigned.
Required Skills/Abilities
- Strong leadership and supervisory capabilities.
- Excellent verbal and written communication skills.
- Advanced understanding of customer service principles.
- Highly organized with exceptional attention to detail.
- Proven ability to resolve complex customer issues using independent judgment.
- Strong critical thinking skills with the ability to analyze data and make informed decisions.
- Skilled in coaching, mentoring, and driving continuous improvement.
- Proficient with Microsoft Office and related software tools.
Education and Experience
- Bachelor’s degree preferred.
- Minimum three years of experience in high-level customer service.
- Minimum two years of supervisory or leadership experience.
Physical Requirements
- Prolonged periods working at a desk and on a computer.
- Ability to move throughout the facility during the workday.
- Ability to stand or walk for extended periods.
- Ability to lift up to 50 pounds as needed.