26 Health,Inc

Job Purpose:

The Practice Administrator provides leadership and oversight of daily clinic operations to ensure efficient, compliant, and patient-centered care delivery. This role is responsible for managing clinic workflows, supervising staff, optimizing operational performance, and supporting providers to deliver a high-quality patient experience.

The Practice Administrator also oversees key administrative functions, including immigration physical documentation processes, ensuring accuracy, regulatory compliance, and operational excellence across all areas of the organization.

Duties and responsibilities

• Oversee daily clinic operations, ensuring smooth workflow, efficiency, and a high standard of patient care consistent with aclinic practice manager model.
• Manage clinic staffing, scheduling, and resource allocation to support operational needs and patient volume.
• Supervise and support front-line staff, including Receptionists, Medical Assistants (MAs), and Patient Service Representatives (PSRs).
• Monitor operational performance and key metrics (KPIs), implementing process improvements to enhance productivity and patient satisfaction.
• Ensure compliance with healthcare regulations, accreditation standards, and organizational policies.
• Serve as a liaison between clinical staff, providers, and leadership to ensure alignment and operational effectiveness.
• Lead, coach, and evaluate staff performance, fostering a culture of accountability, professionalism, and continuous development.
• Promote a patient-centered approach by addressing feedback and implementing service improvements.
• Oversee and support the processing and administration of immigration physical documentation, ensuring compliance with regulatory requirements and accuracy in documentation.
• Support provider workflows to ensure efficient patient flow and minimize delays in care delivery.
• Collaborate with leadership on operational improvements and clinic growth initiatives.
• Build and maintain relationships with community partners and support outreach efforts as needed.
• Performs other duties as required.
• Must travel between locations as required.

Qualifications/Knowledge/Skills/Experience

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field (Master’s preferred).
• Minimum5yearsinhealthcareoperations experience, including at least 2 years in a leadership role.
• Strong knowledge of clinic operations,healthcareregulations,compliance,andaccreditationstandards.
• Experience in managing front-line clinical and administrative staff in a healthcare setting.
• Demonstrated ability to improve operational workflows and enhance patient experience.
• Strong leadership, organizational, and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced clinical environment.
• Commitment to Optimal Integrative Care’s mission and serving all communities.

Working conditions

• Walking, and/or sitting at a desk and working on a computer may be required. Work may be required in various environments as needed by project/activity.
• Work may be required in various environments as needed by project/activity.

Physical requirements

• May require the occasional ability to lift up to 10 pounds.

Direct reports

• Administrative staff, Medical Assistants (MAs), Patient Service Representatives (PSRs)

About Us Optimal Integrative Care is part of the 26Health family, a non-profit 501c3 organization that provides care for underserved and underinsured communities. Founded in 2011, 26Health was created with a mission to help transform the healthcare landscape in Central Florida. Today, we are a safe, inclusive space built on cultural competence, offering access to care for anyone in need - from primary care and mental wellness to adoption services, gender identity support, family services, emotional support, food, and clothing. Our rule is simple: Leave No One Behind.

Additional Information

• Background screens will be performed, and education will be verified prior to employment.
• Please be prepared to provide the required information and/ or documentation.
• Optimal Integrative Care is a smoke-free workplace, and smoking is prohibited in all enclosed areas of the property.
• Optimal Integrative Care is an equal opportunity, affirmative action employer.