21st Century Cyber Cs

Company Description
Established in 2001, 21st Century Cyber Charter School serves Pennsylvania students in grades 6 through 12. 21CCCS features the best academic track record of any cyber charter school in the state,
including average 2014 SAT scores in the top 10% of all Pennsylvania public schools. 21CCCS provides students with a flexible, individualized learning environment catered to meet specific student needs. 21st
Century's asynchronous learning environment provides students with 24/7 course access, and a 56-hour per week window where they can work one on one with PA certified, highly qualified teachers.
Job Description
The Help Desk Assistant will maintain a high level of customer service by following up on tier one technical service and other customer issues. This will involve rapid response to Help Desk inquiries (which may include performing tier one maintenance, installations, and support) and troubleshooting issues for current customers, to include students, parents/guardians and staff. The Help Desk Assistant will follow up with and maintain contact with customers to ensure satisfactory resolution of technical issues.
Qualifications
QUALIFICATIONS

• High School diploma is required. An Associates degree in Computer Science or the equivalent in experience is preferred.

• Computer/network support in a help desk position or equivalent customer service experience is required.

• Knowledge of the Macintosh OS X (desktop and server), strong troubleshooting and customer service skills required

• Networking experience preferred.
• Relational database experience, particularly with FileMaker or SQL, is desired.
• Moodle or other LMS experience, html knowledge, and experience or interest in Educational Technology is a plus.

Additional Information
All your information will be kept confidential according to EEO guidelines. 21CCCS is an at-will, Equal Opportunity Employer