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60 1St Source Bank Customer Service Jobs Hiring Near You

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What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Do workers at 1st Source Bank get paid breaks?

Sometimes. Only some people get paid breaks.
40% of people say they don’t get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and October 2025.

How easy is it to get time off at 1st Source Bank?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at 1st Source Bank?

Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at 1st Source Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
82% of people say they’re treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at 1st Source Bank get to take their breaks without interruption?

Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at 1st Source Bank enjoy their jobs?

Most people enjoy their job.
91% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at 1st Source Bank recommend working with their team?

Most people recommend working with their team.
82% of people report that they would recommend working with their immediate team to a friend.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at 1st Source Bank?

Most people got enough training when they started.
91% of people report they got enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at 1st Source Bank?

Most people are given support to advance their career here.
In the last year, 90% of people report being given support to advance their career here.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how 1st Source Bank is doing?

Most people feel well informed about how the company is doing.
90% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and April 2026.
What are the most popular job types at 1St Source Bank?
    What are the most popular jobs at 1St Source Bank?
    What are the most popular categories at 1St Source Bank?
    Infographic showing various Customer Service job openings at 1St Source Bank in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
    Commercial Real Estate Specialist, South Bend, IN (Onsite)

    Commercial Real Estate Specialist, South Bend, IN (Onsite)

    1st Source Bank

    South Bend, IN • On-site

    Full-time

    Posted yesterday

    1st Source Bank rating

    9.1

    Company rating: 9.1 out of 10

    Based on 11 frontline employees who took The Breakroom Quiz

    3rd of 141 rated banks

    Job description

    POSITION SUMMARY
    Responsible for assisting with the managing and executing the property disposal process for the Bank's underperforming Real Estate Assets, the real estate acquisition process for purchasing property for future banking centers and the real estate lease process for the Bank leased facilities and tenants in 1st Source Bank owned buildings. Also, assist with managing a portfolio of Real Estate Assets, including commercial leases for 1st Source Bank
    ESSENTIAL REQUIREMENTS
    • Assists with managing brokerage vendors for sale and the acquisition of buildings and land, including vacant space for lease.
    • Assists with developing and executing marketing strategies for leasing vacant space or disposal of nonperforming assets.
    • Reviews all legal paperwork to protect 1st Source Bank's interest in purchasing and disposing of property.
    • Assists with managing and executing all lease related paperwork for 1st Source Bank tenant space.
    • Ensures 1st Source Bank and Tenants are in compliance with contractual lease obligations.
    • Assists with planning, budgeting and controlling expenses for all leased facilities and facilities with Tenants.
    • Reviews the calculation of tenants' special billings.
    • Reviews collection of rental and parking income and payment of 1st Source rents at leased facilities.
    • Ensures all lease documents (legal paperwork) are entered correctly on contract software system (e.g., Contract Manager).
    • Executes moves/relocations of 1st Source personnel from one facility to another or relocations within HQ location(s).
    • Maintains facility vacancies and space allocations via internal leases throughout the year.
    • Assists with managing the 1st Source Bank parking lot operation.
    • Completes work orders placed by 1st Source Bank personnel residing in leased facilities.
    • Communicates and resolves maintenance and other issues with Landlords.
    • Assists with maintaining facility counts and submits to accounting along with real estate income and real estate liability.
    • Regular and predictable attendance is an essential requirement of the position.
    • Responsible for the completion of all compliance training related to the position.
    • Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

    NON-ESSENTIAL FUNCTIONS
    • Sets up payables with 1st Source Bank Accounting for the payment of recurring rent.
    • Assists with compiling real estate information for year-end reporting for Sarbanes Oxley and Annual Report.
    • Performs all other duties as assigned.

    EXPERIENCE/SKILLS
    • Three (3) or more years of real estate experience preferred.
    • Good PC skills-proficiency in Microsoft Word and Excel essential.
    • Ability to be proactive, take initiative, and carefully monitor, follow through, and complete every project/responsibility.
    • Ability to multi-task and prioritize in a fast-paced environment.
    • Good written and verbal communication skills.
    • Good organizational skills.

    EDUCATION
    High School Diploma/GED required.
    TRAVEL REQUIREMENTS
    Ability to travel to all locations as well as ability to travel overnight, as needed for meetings, projects, training, seminars, etc.
    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
    While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
    EQUIPMENT
    MS Office PC, fax, phone and standard office equipment.
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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