1above Technology

6 jobs near Columbus, OH

Helpdesk Manager About 1Above Technology About Us 1Above Technology is a managed services provider (MSP) delivering IT consulting, support, and infrastructure management to businesses across the Los ...

Helpdesk Manager About 1Above Technology About Us 1Above Technology is a managed services provider (MSP) delivering IT consulting, support, and infrastructure management to businesses across the Los ...

Helpdesk Manager - Lead High-Impact IT Support (LA)

1Above Technology

Los Angeles, CA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

1Above Technology in Los Angeles is seeking an experienced Helpdesk Manager to lead in-office IT support operations. This hands-on leadership role oversees day-to-day performance of the helpdesk team, ensuring service requests and incidents are resolved efficiently and maintaining high technical standards. The role focuses on building QA frameworks, reviewing ticket handling, coaching technicians, and driving SLA compliance.