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Merlin Entertainments
Merlin Entertainments

63 Merlin Entertainments Jobs Hiring Near You

Merlin Entertainments

Retail Host

Columbus, OH · On-site

$14.25/hr

Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group. Applications are reviewed on an ongoing ...

Merlin Entertainments

Retail Lead

Columbus, OH

$16/hr

Merlin Entertainments are facilitating the LEGO Group's recruitment process for this role as part of a transitional service agreement with the LEGO Group. Applications are reviewed on an ongoing ...

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Merlin Entertainments Jobs Information

What is it like to work at Merlin Entertainments?

Merlin Entertainments is a dynamic and innovative company that prioritizes creativity, teamwork, and customer satisfaction, fostering a collaborative and fast-paced work environment.

The company operates a diverse range of theme parks, attractions, and resorts worldwide, employing a global team of professionals in various roles, from park operations and management to marketing, finance, and IT. Merlin Entertainments' mission is to create memorable experiences for its guests, driving growth and innovation through its unique portfolio of brands.

Working at Merlin Entertainments may appeal to individuals who are passionate about delivering exceptional customer experiences, are eager to develop their skills in a dynamic and global organization, and are motivated by the opportunity to contribute to the success of a leading entertainment company.

What makes Merlin Entertainments an attractive place to work?

Merlin Entertainments is a leading global entertainment company, operating a diverse portfolio of brands and attractions that bring joy to millions of visitors worldwide. As an employer, Merlin Entertainments offers a dynamic and collaborative work environment that fosters innovation, creativity, and teamwork, with opportunities to work on exciting projects and contribute to the company's growth. Joining Merlin Entertainments provides a chance to be part of a global organization that values employee development, offers a range of career opportunities, and supports its staff in achieving their professional goals.

Do workers at Merlin Entertainments get paid breaks?

Sometimes. Only some people get paid breaks.
61% of people say they don’t get paid breaks.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Merlin Entertainments pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
56% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.

At Merlin Entertainments, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
50% of people say they have to use vacation days when they’re out sick.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and May 2026.

Are part-time workers able to get health insurance from Merlin Entertainments?

Only some people who work part-time can get health insurance.
57% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 7 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Merlin Entertainments?

Most people who work part-time don’t get paid time off.
75% of people who work part-time say they don’t get paid time off
Based on data from 8 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from Merlin Entertainments affordable enough for their workers?

Most people say the health insurance costs are okay.
92% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Merlin Entertainments?

Some people get paid time off from work.
44% of people say they don’t get paid time off.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 23% of people with changing schedules find out their shifts one week or less ahead of time.
  • 74% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Merlin Entertainments worry about hours?

Some people worry about getting enough hours.
35% of people report they worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Merlin Entertainments workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
46% report that they don’t have enough control over which shifts they work.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it for Merlin Entertainments workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to get time off at Merlin Entertainments?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Merlin Entertainments managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
73% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and May 2026.

Do jobs at Merlin Entertainments spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
18% of people report that their job takes up time that they don’t get paid for.
Based on data from 60 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to take sick days at Merlin Entertainments?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and May 2026.

Is a Merlin Entertainments job good for students?

Most students say this is a good place to work if you’re studying.
85% of students report this is a good place to work if you’re studying.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people at Merlin Entertainments feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Merlin Entertainments get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 59 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Merlin Entertainments?

Some people feel stressed here.
48% of people say they often feel stressed at work.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Merlin Entertainments enjoy their jobs?

Most people enjoy their job.
76% of people report they enjoy their job.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Merlin Entertainments recommend working with their team?

Only some people recommend working with their team.
39% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get enough training when they start at Merlin Entertainments?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people get support to advance at Merlin Entertainments?

Only some people are given support to advance their career here.
In the last year, 66% of people report not being given support to advance their career here.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Merlin Entertainments’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers feel well informed about how Merlin Entertainments is doing?

Only some people feel well informed about how the company is doing.
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 62 people who took the Breakroom Quiz between November 2024 and May 2026.

What are the most popular titles at Merlin Entertainments?

What are the most popular cities for Merlin Entertainments jobs?

What are the most popular states for Merlin Entertainments jobs?

What are the most popular categories at Merlin Entertainments?

Infographic showing various job openings at Merlin Entertainments in the United States as of August 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.

Guest Experience Shift Lead

Merlin Entertainments

Columbus, OH • On-site

$15.50 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Merlin Entertainments rating

6.4

Company rating: 6.4 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

25th of 52 rated entertainment

Job description

Lead the Fun at LEGOLAND® Discovery Center!

At LEGOLAND® Discovery Center, every day is an opportunity to spark imagination, inspire creativity, and create unforgettable memories for children and their families. We're looking for an energetic, enthusiastic, and guest-focused Guest Experience Shift Lead to help lead our team in delivering playful, safe, and extraordinary experiences throughout the attraction.

If you're a natural leader who enjoys working with people, thrives in a fast-paced environment, and isn't afraid to be a little silly, this could be the perfect opportunity for you!

What You'll Do

As a Guest Experience Shift Lead, you'll play a key role in the daily operation of the attraction by supporting our front-line teams, creating magical guest experiences, and ensuring every visit is filled with fun.

Lead the Guest Experience
  • Create a welcoming, engaging, and memorable experience for every guest.
  • Lead by example with a positive attitude, enthusiasm, and a genuine passion for guest service.
  • Work alongside the team in guest-facing roles, including operating rides, hosting the 4D Cinema, supervising play areas, and supporting attraction operations.
  • Help create a fun, playful atmosphere where smiles are contagious and every guest feels like a VIP.
Support Daily Operations
  • Serve as the Attraction Duty Manager one or more days each week, helping oversee daily operations.
  • Delegate daily assignments and support team members throughout the day.
  • Monitor attraction operations to ensure a safe, clean, and organized environment.
  • Respond to guest questions and concerns with professionalism, empathy, and a solutions-focused mindset.
  • Help manage guest flow to provide the best possible experience while maintaining safety standards.
Develop and Inspire Others
  • Train, coach, and support Guest Experience Hosts across all primary operational areas.
  • Help new team members build confidence and deliver service worthy of the LEGO® brand.
  • Maintain training records and operational documentation.
  • Provide ongoing coaching, recognition, and performance feedback to help team members grow and succeed.
  • Foster a culture built on teamwork, creativity, accountability, and fun.
 
This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. 
 
Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career. 

What We're Looking For

We're looking for someone who is enthusiastic, dependable, and passionate about creating magical experiences for families.

Our ideal candidate is:

  • Guest-obsessed and passionate about creating memorable experiences.
  • A positive leader who motivates and inspires others.
  • Comfortable making decisions and leading operations in a fast-paced environment.
  • Organized, adaptable, and able to manage multiple priorities.
  • A strong communicator who enjoys working collaboratively with both guests and teammates.
Qualifications
  • High School Diploma or GED.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced, guest-focused environment.
  • Basic computer skills and experience using standard office software.
  • Ability to work flexible hours, including evenings, weekends, holidays, and school breaks.
  • Six months or more of experience in attractions, entertainment, hospitality, retail, or another guest service environment.
  • Previous leadership, trainer, or shift lead experience.
  • Experience coaching or mentoring team members.
  • Knowledge of attraction operations or family entertainment venues.

Benefits of Joining Merlin Entertainments!

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards: Celebrate your achievements and hard work!
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!

 
Workplace- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. 
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. 
 
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. 
 
Thank you for sharing our global commitment to Children’s Rights. 
 
Just imagine building your dream career.   Then make it real. Join the LEGO® team today. 
 
 
Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group. 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. 


USD $16.00/Hr.

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