About the role We're hiring for a Senior Manager, Global Workforce Planning & Transformation to help scale and optimize workforce planning across our global Customer Operations organization.
About the role We're hiring for a Senior Manager, Global Workforce Planning & Transformation to help scale and optimize workforce planning across our global Customer Operations organization.
As our Senior Manager, Global Workforce Management, you'll lead a team responsible for forecasting, capacity planning, scheduling, and workforce optimization for an operation supporting more than 4 ...
As our Senior Manager, Global Workforce Management, you'll lead a team responsible for forecasting, capacity planning, scheduling, and workforce optimization for an operation supporting more than 4 ...
Global Payments Inc. is seeking a Senior Talent Partner (Workforce Planning) to lead data-driven workforce insights in a global payments environment. This hands-on role will design models and ...
Global Payments Inc. is seeking a Senior Talent Partner (Workforce Planning) to lead data-driven workforce insights in a global payments environment. This hands-on role will design models and ...
Global Payments Inc. seeks a Senior Talent Partner (Workforce Planning) to lead data‑driven workforce forecasting for a global organization. You will design models, deliver actionable insights, and ...
Global Payments Inc. seeks a Senior Talent Partner (Workforce Planning) to lead data‑driven workforce forecasting for a global organization. You will design models, deliver actionable insights, and ...
The Global Workforce Management Systems Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and workforce ...
The Global Workforce Management Systems Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and workforce ...
Overview The Global Workforce Management Systems Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and ...
Overview The Global Workforce Management Systems Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and ...
The Global Workforce Management Systems Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and workforce ...
The Global Workforce Management Systems Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and workforce ...
Overview The Global Workforce Management Systems Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and ...
Quick apply
Overview The Global Workforce Management Systems Manager is responsible for overseeing the accurate and timely management of employee timekeeping, labor tracking, end-to-end T&A processes, and ...
Global Workforce Planning & Supply Manager
$89K - $135K/yr
... global operational staffing planning, performance, and related service level management. This is a ... Advanced understanding of parameters affecting workforce planning. * Strong written and oral ...
New
Global Workforce Planning & Supply Manager
$89K - $135K/yr
... global operational staffing planning, performance, and related service level management. This is a ... Advanced understanding of parameters affecting workforce planning. * Strong written and oral ...
New
This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent ...
This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent ...
This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent ...
Quick apply
This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent ...
This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent ...
This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent ...
This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent ...
This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent ...
Global Workforce Planning & Supply Manager
Los Angeles, CA · On-site
$89K - $135K/yr
... global operational staffing planning, performance, and related service level management. This is a ... Advanced understanding of parameters affecting workforce planning. * Strong written and oral ...
New
Global Workforce Planning & Supply Manager
Los Angeles, CA · On-site
$89K - $135K/yr
... global operational staffing planning, performance, and related service level management. This is a ... Advanced understanding of parameters affecting workforce planning. * Strong written and oral ...
New
Global Workforce Planning & Supply Manager
Chicago, IL · On-site
$89K - $135K/yr
... global operational staffing planning, performance, and related service level management. This is a ... Advanced understanding of parameters affecting workforce planning. * Strong written and oral ...
New
Global Workforce Planning & Supply Manager
Chicago, IL · On-site
$89K - $135K/yr
... global operational staffing planning, performance, and related service level management. This is a ... Advanced understanding of parameters affecting workforce planning. * Strong written and oral ...
New
Global Workforce Planning & Supply Manager
Phoenix, AZ · On-site
$89K - $135K/yr
... global operational staffing planning, performance, and related service level management. This is a ... Advanced understanding of parameters affecting workforce planning. * Strong written and oral ...
New
Global Workforce Planning & Supply Manager
Phoenix, AZ · On-site
$89K - $135K/yr
... global operational staffing planning, performance, and related service level management. This is a ... Advanced understanding of parameters affecting workforce planning. * Strong written and oral ...
New
Global Workforce Planning & Supply Manager
San Francisco, CA · On-site
$89K - $135K/yr
... global operational staffing planning, performance, and related service level management. This is a ... Advanced understanding of parameters affecting workforce planning. * Strong written and oral ...
New
Global Workforce Planning & Supply Manager
San Francisco, CA · On-site
$89K - $135K/yr
... global operational staffing planning, performance, and related service level management. This is a ... Advanced understanding of parameters affecting workforce planning. * Strong written and oral ...
New
$120 - $180/hr
Global Workforce Manager (Consulting Resource Manager) US-- Job ID: 2026-4445 Type: Regular Full-Time # of Openings: 1 Category: Mythics Consulting United States Overview As a federal government ...
Posted today
$120 - $180/hr
Global Workforce Manager (Consulting Resource Manager) US-- Job ID: 2026-4445 Type: Regular Full-Time # of Openings: 1 Category: Mythics Consulting United States Overview As a federal government ...
Posted today
Global Workforce Manager (Consulting Resource Manager)
Virginia Beach, VA · On-site
$120 - $180/hr
Global Workforce Manager (Consulting Resource Manager) US-- Job ID: 2026-4445 Type: Regular Full-Time # of Openings: 1 Category: Mythics Consulting United States Overview As a federal government ...
Posted today
Global Workforce Manager (Consulting Resource Manager)
Virginia Beach, VA · On-site
$120 - $180/hr
Global Workforce Manager (Consulting Resource Manager) US-- Job ID: 2026-4445 Type: Regular Full-Time # of Openings: 1 Category: Mythics Consulting United States Overview As a federal government ...
Posted today
POSITION SUMMARY The Global Director, Workforce Management is responsible for developing and executing the global workforce strategy supporting Customer Service operations across multiple regions ...
Quick apply
POSITION SUMMARY The Global Director, Workforce Management is responsible for developing and executing the global workforce strategy supporting Customer Service operations across multiple regions ...
global workforce information
See salary details
$25K - $37.5K
5% of jobs
$46.9K is the 25th percentile. Wages below this are outliers.
$37.5K - $49.9K
26% of jobs
The median wage is $62.4K / yr.
$49.9K - $62.4K
19% of jobs
$62.4K - $74.8K
11% of jobs
$87.3K is the 75th percentile. Wages above this are outliers.
$74.8K - $87.3K
14% of jobs
$87.3K - $99.7K
10% of jobs
$99.7K - $112.2K
4% of jobs
$112.2K - $124.6K
7% of jobs
$124.6K - $137.1K
1% of jobs
$137.1K - $149.5K
1% of jobs
$149.5K - $162K
1% of jobs
$25K
$76.4K
$162K
How much do global workforce jobs pay per year?
What is a global workforce?
How does a role in global workforce typically collaborate with regional teams and manage cross-cultural communication challenges?
What are the key skills and qualifications needed to thrive in a global workforce role, and why are they important?
What is the difference between Global Workforce vs Local Workforce?
| Aspect | Global Workforce | Local Workforce |
|---|---|---|
| Credentials | Varies by country, often requires international or multilingual skills | Typically local certifications and credentials |
| Work Environment | International, remote, or multinational settings | Community-based or regional workplaces |
| Employer & Industry Usage | Used by multinational companies operating across borders | Common in regional businesses and local services |
| Search & Comparison Intent | Looking for international job opportunities or remote roles | Seeking local employment or regional job options |
The main difference between a Global Workforce and a Local Workforce lies in their geographic scope. A Global Workforce encompasses employees working across multiple countries, often requiring international skills and remote collaboration. In contrast, a Local Workforce is focused on regional or community-based employment, with credentials and work environments tailored to specific local markets.
What cities are hiring for Global Workforce jobs?
Cities with the most Global Workforce job openings:
What are the most commonly searched types of Global Workforce jobs?
The most popular types of Global Workforce jobs are:
What states have the most Global Workforce jobs?
States with the most job openings for Global Workforce jobs include:
What job categories do people searching Global Workforce jobs look for?
The top searched job categories for Global Workforce jobs are:

Full-time
Posted 6 days ago
Job description
We're hiring for a Senior Manager, Global Workforce Planning & Transformation to help scale and optimize workforce planning across our global Customer Operations organization. Delivering exceptional member experiences requires having the right people in the right place at the right time, and this role sits at the center of making that happen.
As our Senior Manager, Global Workforce Management, you'll lead a team responsible for forecasting, capacity planning, scheduling, and workforce optimization for an operation supporting more than 4,000 agents globally. You'll partner closely with Operations, Finance, Vendor Management, Analytics, and Technology teams to improve operational performance while helping shape the future of workforce management through AI, automation, and continuous innovation.
The base salary offered for this role and level of experience will begin at $170,000.00 and up to $235,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to- Lead forecasting, capacity planning, scheduling, and workforce optimization activities across a large-scale global customer operations organization supporting more than 4,000 agents.
- Develop staffing plans that align member demand, service level objectives, employee experience, and financial goals.
- Partner with Operations, Finance, Vendor Management, and Analytics teams to ensure workforce strategies support business priorities and long-term growth.
- Monitor workforce performance, identify emerging risks and opportunities, and recommend staffing adjustments that improve operational outcomes.
- Establish and enhance processes that improve forecast accuracy, staffing efficiency, schedule effectiveness, and workforce performance.
- Champion AI, automation, and emerging workforce technologies to improve scalability, forecasting precision, and operational decision-making.
- Manage, coach, and develop a high-performing workforce management team while fostering a culture of accountability, collaboration, inclusion, and continuous improvement.
- 7+ years of workforce management experience supporting large-scale customer operations environments.
- 3+ years of people leadership experience with a demonstrated track record of coaching, developing, and retaining high-performing teams.
- Deep expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics that drive measurable business outcomes.
- Experience supporting complex operations with thousands of agents across multiple geographies, channels, and outsourced vendor partners.
- Strong analytical skills and experience translating workforce data into actionable recommendations for operational and executive stakeholders.
- Experience driving process improvements, operational efficiencies, and cross-functional initiatives that improve service delivery and business performance.
- Passion for leveraging AI, automation, predictive analytics, and workforce technologies to modernize workforce management practices and improve decision-making.
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