Position Overview Our client, a large regulated public utility, is seeking an experienced SAP C4 V2 Functional Lead with deep Utilities Contact Center experience to support a major Customer ...
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Position Overview Our client, a large regulated public utility, is seeking an experienced SAP C4 V2 Functional Lead with deep Utilities Contact Center experience to support a major Customer ...
Zenith information
See Ohio salary details
$14.3K - $46.4K
2% of jobs
$46.4K - $78.6K
2% of jobs
$78.6K - $110.7K
6% of jobs
$110.7K - $142.9K
5% of jobs
$142.9K - $175K
2% of jobs
$191.1K is the 25th percentile. Wages below this are outliers.
$175K - $207.2K
14% of jobs
The median wage is $233.2K / yr.
$207.2K - $239.3K
22% of jobs
$239.3K - $271.5K
13% of jobs
$282.9K is the 75th percentile. Wages above this are outliers.
$271.5K - $303.6K
22% of jobs
$303.6K - $335.8K
7% of jobs
$335.8K - $367.9K
3% of jobs
$14.3K
$229.4K
$367.9K
How much do zenith jobs pay per year?
As of Aug 28, 2026, the average yearly pay for zenith in Ohio is $229,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $190,100.00 and $285,200.00 per year, depending on experience, location, and employer.
What is a Zenith?
A 'Zenith' is not a standard job title across most industries. However, in some contexts, 'Zenith' could refer to a high-ranking position, a project codename, or a role within a specific organization or fictional universe. If you are referring to a specific company or context, the responsibilities and qualifications for a Zenith may vary widely. It's best to consult the organization's job postings or official documentation for precise information.
What are the key skills and qualifications needed to thrive as a Zenith, and why are they important?
I'm sorry, but 'Zenith' is not a recognized real-world professional occupation. Please provide a valid job title for an accurate response.
What are some common challenges faced by team members at Zenith, and how are they typically addressed?
Team members at Zenith often work in a fast-paced, collaborative environment where adapting to rapidly changing client needs and integrating new technologies can be challenging. To address these issues, Zenith emphasizes ongoing training, clear communication channels, and strong mentorship programs. Employees are encouraged to share knowledge and work closely across departments, which helps foster innovation and creative problem-solving while ensuring everyone stays aligned with project goals.
What is the difference between Zenith vs Technician?
| Aspect | Zenith | Technician |
|---|---|---|
| Required Credentials | Certification in specific industry tools or software, relevant training | Technical certifications, vocational training, or associate degrees |
| Work Environment | Fieldwork, on-site installations, or maintenance | Workshop, on-site, or lab settings |
| Industry Usage | Manufacturing, telecommunications, electronics | Electronics, mechanical, IT support |
| Common Search/Comparison | Zenith vs Technician | Technician roles in similar fields |
Zenith and Technician roles often overlap in technical skills and industry settings. Zenith typically refers to specialized positions requiring specific certifications and often involves fieldwork, while Technician roles may focus more on hands-on technical support or maintenance. Understanding these differences helps job seekers identify the right career path based on credentials and work environment.
What are popular job titles related to Zenith jobs in Ohio?
For Zenith jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Zenith jobs in Ohio look for?
The top searched job categories for Zenith jobs in Ohio are:
What cities in Ohio are hiring for Zenith jobs?
Cities in Ohio with the most Zenith job openings:
SAP C4 V2 Functional Lead
OH
Zenith services
Contractor
Posted 16 days ago
Job description
Position Overview
Our client, a large regulated public utility, is seeking an experienced SAP C4 V2 Functional Lead with deep Utilities Contact Center experience to support a major Customer Information System (CIS) transformation.
This is a senior, hands-on functional leadership role responsible for leading the customer service solution workstream across detailed design, solution build, testing, deployment, go-live, and post-production support. The ideal candidate will combine strong SAP C4 V2 and SAP C4 V1 knowledge with direct experience delivering customer service and contact center solutions in a regulated utility environment.
The successful candidate must be comfortable operating as both a strategic functional lead and a hands-on delivery leader—working directly with client stakeholders, guiding delivery teams, resolving functional and integration issues, and maintaining accountability for successful end-to-end execution.
Key Responsibilities
Lead the SAP C4 for Utilities customer service and contact center workstream as part of a large-scale CIS transformation.
Serve as the primary functional lead for customer service solution design, build, testing, deployment, and post-go-live support.
Work directly with utility business stakeholders and client leadership to understand operational requirements and translate signed-off requirements into detailed functional designs and executable solutions.
Lead detailed solution design sessions, workshops, and requirements validation activities.
Provide hands-on leadership throughout the solution build process, ensuring configuration and development align with approved requirements and overall solution architecture.
Lead functional testing activities, including test planning, scenario development, defect resolution, regression testing, and business validation.
Coordinate and oversee integration between SAP C4 and NICE CXone, ensuring effective end-to-end contact center functionality.
Manage dependencies and functional touchpoints across SAP C4, the broader CIS ecosystem, contact center technologies, and downstream systems.
Lead deployment readiness activities, cutover planning, go-live execution, stabilization, and post-production support.
Identify functional risks, design gaps, integration issues, and delivery challenges early and drive them through resolution.
Provide clear status reporting and recommendations to client stakeholders and program leadership.
Manage client relationships effectively, setting expectations, facilitating decisions, and maintaining alignment throughout the engagement.
Lead delivery teams with a hands-on management style, providing direction while remaining actively involved in solution details and issue resolution.
Ensure the customer service solution supports the operational, customer experience, and regulatory requirements of a large public utility.
Required Qualifications
Approximately 10-12+ years of relevant experience, with emphasis placed on the depth, quality, and relevance of experience rather than years alone.
Strong background delivering technology solutions within regulated electric, gas, water, or multi-service utility environments.
Deep understanding of utility customer service and contact center operations.
Hands-on functional knowledge of SAP C4 V2.
Strong knowledge of SAP C4 V1 and the differences or evolution between versions.
Demonstrated experience delivering SAP C4 for Utilities solutions.
Experience integrating SAP C4 with NICE CXone contact center technology.
Proven experience leading a customer service solution workstream on a complex enterprise transformation.
Demonstrated ability to manage the full solution lifecycle, including:
Requirements validation and detailed design
Solution build and configuration
Functional and integration testing
Deployment and cutover
Go-live
Production stabilization and post-go-live support
Strong client management and stakeholder communication skills.
Experience working from signed-off business requirements and driving those requirements through detailed design, build, testing, and successful production deployment.
Ability to manage cross-functional teams, technical dependencies, delivery risks, and competing priorities.
Hands-on leadership style with the ability to operate effectively at both the strategic and detailed execution levels.
Preferred Qualifications
Experience supporting a large-scale CIS implementation or transformation for a regulated public utility.
Experience with complex integrations between SAP C4, CIS platforms, telephony/contact center solutions, and other customer-facing technologies.
Strong understanding of utility customer journeys, including account inquiries, billing questions, payments, move-in/move-out, service requests, outages, complaints, and other contact center interactions.
Experience working within large, multi-vendor systems integration programs.
Experience leading distributed or offshore delivery teams.
Strong background in deployment planning, cutover, hypercare, and production stabilization.