Xfinity Comcast Customer Service Jobs in New Rochelle, NY

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job is responsible for developing the company's strategy and leading key strategic initiatives. It involves evaluating mergers and acquisitions, guiding business development, and advising on strategic actions. It manages business modeling and long-range planning, assesses economic viability, and directs environmental scans for strategic positioning.

Job Description

Why this role exists

Xfinity Creative is building a modern communications planning capability within our in-house agency to ensure campaign ideastravelcoherently across channels and customer journeys.

The Director, CommsStrategyowns the Communications Strategy discipline across Xfinity Creative,operatinghorizontally across pods and campaigns. This role sits at the intersection of creative development and macro communications planning,accountable for defining how campaign ideas translate into cross-channel systems.

As a seniorCommunications Strategy lead across Xfinity Creative,the Director establishes the comms architecture that allows one idea to show up consistently and effectively across touchpoints, identifies fresh & bold opportunities for the brand to show up, and drives innovation inour campaign channel creative thinking.You should be as comfortable withchallenger brand thinking as classic comms approaches.

This roleoperatesacross pods,leading Comms Strategists embedded within pods and setting standards, frameworks, and ways of working across the organizationas well asestablisheffective cross-functional collaboration,while directly shaping priority campaigns.Thisis not a media role.

Establish & grow the discipline

• Own the Communications Strategy discipline across Xfinity Creative
• Accountable formaintainingand operationalizingthe standards, frameworks, and tools for Communications Strategy across XC, in partnership with the Executive Director, Creative Strategy.
• Guide and develop comms strategists within pods.
• Identifyopportunities to improve how campaigns scale across channels and customer journeys.

Comms Strategy

• Definewith Creative Strategy andcreative leadstotranslatecampaign ideas intocampaign ecosystems and fresh, channel-nativeactivations.
• Co-develop channel-native ideas with creatives: bring platform behaviors, formats, bestpracticesand audience context into concept development, helping teamsget toideas, not just adaptations.
• Stress-test and sharpen executions early: ensure the campaign idea holds up across touchpoints (social, OLV, audio, OOH) andidentifywhere the idea needs new mechanics to travel.
• Setdirectionfor how channels are used creatively across campaignsinnew, imaginative ways of how to use channels, find unconventional ones, and partner with Comms Planning + Media to make this possible.
• Bringdeepunderstanding of partner ecosystems, emergingplatformsand the spaces where our audiences spend timetocreative teams to spark new thinking.

Cross-Functional Collaboration:

• Serve as the senior Communications Strategy lead partnering with Comms Planning + Media.
• Ownership across Pods of aligningcampaign messaging with media placements, audience mindset, and platform behaviors, ensuring creative and media decisions reinforce each other.
• Accountable for translatingEBI insights, creative effectiveness signals, and cross-channel performance into actionable comms strategy decisions, recommendations, and future campaign guidanceacross the channels.
• Shape the marketing communications agenda across pods, ensuring campaign activityis connected and cohesive across the pods - being the 'ground-up' voicethat drives marketing alignment.

What good looks like

• With every campaign: one idea, many expressions, coherent across channels and journeys.
• Cohesiveand connected campaigns across themarketing activity.
• Improved performance of creative assets within channels.
• A supported, high performing Comms Strategy team.

Ideal background

• 10+ years incomms planning / comms strategy, ideally in anin-house agencyand/orcreativeagency environment.This isnota media role.
• Strong cross-channel fluency and ability to systematize (framework builder).
• Confident collaborator with creative teams; clear communicator and presenter.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Creative Development, Creative Problem-Solving, Creative Strategies, Innovation, Marketing

Compensation

Primary Location Pay Range: $184,648.77 - $276,973.16Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Master's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

10 Years +Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.