Overview
As a Microsoft Circular Center Program Manager (CCPM), you will support the field operations leadership team to operationalize all strategic initiatives consistently at campus level, ensure financial planning and performance reviews in accordance with rhythm of the business calendars and manage scheduling conflicts with stakeholders. You will also support harvesting of asset components within Microsoft policy.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CCPM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Responsibilities:
- Ensures compliance with data center business units and service-level policies.
- Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
- Performs troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
- Recognizes potential customer impact of other events and issues (e.g., customer lockdown), communicates potential impact, and plans for impact accordingly.
- Proactively reviews schedules and avoids conflicts when possible. Identifies, coordinates, manages expectations, and offers alternatives when defining customer solutions.
- Manages relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
- Provides mentorship across datacenters for specific expertise.
- Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
- Harvest parts and components from assets per operational procedures and instructions.
- Test parts and components per operational procedures and instructions.
- Leverages the necessary tools to determine the 'Disposition Route' of the harvested components.
- Supports escalation of issues to appropriate owner.
- Embody our culture and values
Qualifications
Required Qualifications:
- High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Preferred Qualifications:
- 2+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
- Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
- Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $84,400 - $168,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $118,800 - $186,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
requesting accommodations. 
