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Workforce Real Time Analyst Jobs in Phoenix, AZ (NOW HIRING)

Real Time Consulting

Recruiting Coordinator

Phoenix, AZ · On-site +1

$19.75 - $26.50/hr

REAL TIME CONSULTING (An RTCo Company)-POSITION DESCRIPTION JOB TITLE: Recruiting Coordinator WORK ... Research, analyze, prepare, and present hiring statistics * Support Talent Management Team with ...

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Workforce Real Time Analyst information

See Phoenix, AZ salary details

$35.2K

$103.3K

$158.9K

How much do workforce real time analyst jobs pay per year?

As of Sep 7, 2026, the average yearly pay for workforce real time analyst in Phoenix, AZ is $103,336.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $127,600.00 per year, depending on experience, location, and employer.

What is a workforce real time analyst?

Workforce Real Time Analysts are professionals who monitor and manage workforce activities in real time, typically within contact centers or customer service environments. Their main responsibility is to ensure that staffing levels meet the current demand by tracking call volumes, employee schedules, and service levels throughout the day. They make immediate adjustments such as reallocating staff, approving overtime, or managing breaks to maintain optimal performance and customer satisfaction. This role is crucial for minimizing wait times, maximizing efficiency, and achieving service-level agreements.

What are the key skills and qualifications needed to thrive as a workforce real time analyst?

To thrive as a Workforce Real Time Analyst, you need strong analytical skills, knowledge of workforce management principles, and experience with call center operations, typically supported by a relevant degree or equivalent experience. Proficiency with workforce management software (such as NICE, Verint, or Genesys), Excel, and real-time monitoring tools is essential. Attention to detail, problem-solving abilities, and clear communication are crucial soft skills for quickly responding to changing demands and collaborating with various teams. These skills ensure efficient staffing, optimal service levels, and effective issue resolution in dynamic contact center environments.

How does a workforce real time analyst typically collaborate with operations and management teams to address staffing issues?

A Workforce Real Time Analyst works closely with operations and management teams to ensure optimal staffing levels throughout the day. They monitor real-time call volumes, agent availability, and service levels, communicating any discrepancies or unexpected trends directly to supervisors and managers. By providing timely updates and recommendations, Real Time Analysts help the team make quick decisions, such as reallocating staff or authorizing overtime, to maintain smooth operations and meet performance targets.

What is the difference between Workforce Real Time Analyst vs Workforce Scheduler?

AspectWorkforce Real Time AnalystWorkforce Scheduler
Primary FocusMonitoring and adjusting staffing in real-time to meet demandPlanning and creating staff schedules in advance
Skills & CertificationsAnalytical skills, real-time data tools, communicationScheduling software proficiency, planning skills
Work EnvironmentContact centers, customer service operationsContact centers, call centers

While both roles support workforce management, the Workforce Real Time Analyst focuses on real-time adjustments to staffing based on current demand, whereas the Workforce Scheduler plans schedules ahead of time. Both roles require analytical skills and familiarity with workforce management tools, but their daily tasks and focus areas differ significantly.

What are popular job titles related to Workforce Real Time Analyst jobs in Phoenix, AZ?

For Workforce Real Time Analyst jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Workforce Real Time Analyst jobs in Phoenix, AZ look for?

The top searched job categories for Workforce Real Time Analyst jobs in Phoenix, AZ are:

Workforce Real Time Analyst jobs near you
Infographic showing various Workforce Real Time Analyst job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 74% Full Time, 20% Part Time, and 4% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $103,336 per year, or $49.7 per hour.

Systems Engineer - Aircraft State

Real Time Consulting

Phoenix, AZ • On-site

Full-time

Re-posted 27 days ago

Job description

REAL TIME CONSULTING (An RTCo Company)-POSITION DESCRIPTION
JOB TITLE: Systems Engineer - Aircraft State
ABOUT THE JOB:
Be part of a team that is responsible for development, systems integration, and verification of core Aircraft State and/or Aircraft Systems monitoring and synoptics applications to be hosted on the Next Generation Avionics Platform.
REQUIRED SKILLS:
  • Bachelor's degree in engineering, Computer Science or related field
  • 5+ years of Aerospace Industry experience
  • Experience in avionics systems requirement development
  • Experience in avionics validation
  • Experience in avionics integration
  • Experience in avionics verification
  • Experience with Simulink model-based systems design
  • Experience with Python scripting for automating testing
  • Experience working with sensors used for aircraft position and navigation (Air Data, AHRS, GPS, etc.)
  • Experience integrating or interfacing with aircraft systems (flaps, gear, cabin pressure, FADEC, etc.)
  • Effective written and verbal communication skills
  • Strong interpersonal skills
  • Accountable and takes ownership of assigned tasks
  • Self-motivated and takes initiative to get things done
  • Excellent problem-solving and analytical skills
PREFERRED SKILLS:
  • Experience with ARINC 661 model-based graphics software development
  • Experience with Ansys SCADE model-based graphics software development platform
  • Familiar with ARP-4754
  • Familiar with DO-178
ABOUT THE COMPANY:
Real Time Consulting (RTC) exists to partner outstanding engineering talent to support our clients' success. Unsurpassed service is delivered to our clients by upholding responsibility, teamwork and quality. Our primary commitment is to help our clients.Since 1997, RTC has been protecting and enhancing lives with safe, reliable, innovative solutions, providing full life-cycle design, development and testing of EMBEDDED ENGINEERING SYSTEMS and SOFTWARE SOLUTIONS with Program Management and Consulting Services. Our employees average 20+ years of versatile and accomplished expertise to our clients, driving continuous innovation forward. Employee's innovative and analytical ideas are cultivated while maintaining the big picture vision in a fast-paced, changing environment. Our corporate values are to Uphold Responsibility, Support People, Promote Teamwork and Deliver Quality!
This position may require exposure to software, source code or technology that is subject to US export control laws and regulations (i.e., International Traffic in Arms Regulations or the Export Administration Regulations). To comply with these requirements, you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Departments of State or Commerce, as applicable.
RTCo is an Equal Opportunity Employer; employment with RTCo is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
To qualify for all positions with Real Time Companies, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status. Please be aware that Real Time Companies does not sponsor employment-based visas. Additionally, certain positions with Real Time Companies that involve work with government entities may have more restrictive employment status requirements, such as U.S. citizenship, based on security clearance requirements or other governmental requirements. Real Time Companies is an Equal Opportunity Employer M/F/D/V.

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