Workforce Operations Supervisor Jobs in Merrimack, NH

JOB PURPOSE
The Supervisor, Production is responsible for supervising daily manufacturing operations to ensure safety, quality, productivity, and operational performance goals are achieved. This role oversees frontline employees, supports operational performance and workforce development, and ensures compliance with company policies, procedures, and regulatory requirements.
JOB DUTIES & RESPONSIBILITIES
1. Production & Operational Performance Management (40%)
Oversee daily manufacturing operations to achieve production, labor efficiency, quality, scrap, spend, overtime, and operational performance goals.
2. Workforce Supervision & Employee Performance (30%)
Supervise and coordinate the activities of departmental employees to ensure effective staffing, performance, training, and adherence to operational expectations.
3. Safety, Quality & Regulatory Compliance (20%)
Maintain a safe work environment and ensure compliance with company policies, safety procedures, quality standards, and hazardous material handling requirements.
4. Equipment, Resource & Operational Support (10%)
Support operational reliability through oversight of equipment utilization, departmental resources, operational documentation, and preventive maintenance activities.
SUPERVISORY RESPONSIBILITIES
1. Oversees daily operations to ensure standards and service levels are met.
2. Directly supervises team members, including scheduling, task assignment, and performance management.
3. Participates in hiring, onboarding, and training department employees.
4. Conducts performance evaluations and provides ongoing coaching and feedback.
5. Ensures compliance with company policies and applicable regulations.
6. Supports employee engagement and retention strategies.
7. Leads implementation of small-scale process improvements to enhance team efficiency and service levels.
8. Monitors and analyzes team performance data to identify trends and inform staffing, workflow, and performance management decisions.
REQUIRED QUALIFICATIONS
• High school diploma or equivalent required; bachelor's degree in a related field preferred
• 5-8 years of experience in manufacturing, operations, or related experience, including prior leadership or supervisory experience
KNOWLEDGE, SKILLS, AND ABILITIES
• Thorough knowledge of manufacturing operations, production processes, and operational workflows
• Working knowledge of safety procedures, hazardous material handling requirements, and regulatory compliance standards
• Ability to manage employee performance and drive team accountability
• Strong leadership, communication, and conflict resolution skills
• Ability to manage competing priorities and make sound operational decisions
• Ability to analyze operational data and support productivity and efficiency improvements
• Ability to work effectively across multiple levels of the organization
WORKING CONDITIONS
• Frequent standing, walking, and movement throughout production areas
• Exposure to noise, heat, machinery, and industrial materials
• Required use of personal protective equipment (PPE) in designated production areas
• Frequent interaction with production employees, equipment, and operational processes
• May require schedule flexibility, including overtime and off-shift support based on operational needs
Why Join Hitchiner?

• Mission-critical manufacturing: We use advanced automation and cutting edge equipment to support industries where precision and reliability matter.
• Internal mobility: We deeply invest in our people, offering training and leadership development opportunities so that employees can grow their careers with us.
• We win together: All full-time employees are eligible to participate in our annual profit-sharing bonus.
• Beautiful location: Fully updated and modernized buildings on a campus offering an onsite restaurant and gym.

Employee Benefits
Full time employees may elect to participate in a number of benefit programs, including Hitchiner's Medical, Dental, and Vision insurance plans, flexible spending accounts, and 401(k) Employee Retirement Contribution Plan. The Company provides employees with basic company-paid short-term, long-term, and basic life/AD&D insurance.
Employees also have access to education and tuition reimbursement, wellness rewards, Employee Assistance Program, and our free onsite fitness center.
About Hitchiner
Founded in 1946 and headquartered in Milford, New Hampshire, Hitchiner Manufacturing is the premier supplier of high-volume, complex thin-wall investment castings and fully finished casting-based components to the automotive, aerospace and defense markets.
Additional Information
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled or a qualified pool of candidates is identified.
Hitchiner Manufacturing is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status.
This position involves access to technical data, materials, and/or hardware subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employees must be able to meet export control eligibility requirements as a condition of employment. Who is considered a U.S. Person? A U.S. Person can be one of the following: U.S. Citizen, a U.S. lawful permanent resident (Green Card holder), a refugee or asylee admitted under the U.S. law, or certain protected individuals under 8 U.S.C. 1324b(a)(3). Learn more about the ITAR here. Visa sponsorship is not available for this position.
Employees must be legally authorized to work in the United States. Hitchiner participates in the E-Verify program to confirm work authorization for all new hires in accordance with federal law.