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Workforce Management Planner Jobs in Ohio (NOW HIRING)

Defense Security Cooperation Agency

$77K - $100K/yr

Planning, coordinating, analyzing, and evaluating workforce management and utilization programs * Applying policies and guidance when advising management on personnel administrative requirements ...

Macy's

Manager, Workforce Administration

Mason, OH

$67K - $112K/yr

Strong understanding of workforce planning, position management, organizational structures, workforce reporting, data governance, and HR operational processes. Analytical & Data-Driven Decision ...

Macy's

Manager, Workforce Administration

Mason, OH · On-site

$67K - $112K/yr

Partner with HR Business Partners, Workforce Management, Finance, Talent Acquisition, HR Operations, Data Governance, and business leaders to support workforce planning and organizational initiatives.

7-ELEVEN

Workforce Planning Program Manager

Enon, OH · On-site

This role serves as a subject matter expert and strategic advisor on workforce planning processes, position management, organizational structure, workforce data integrity, and headcount planning. As ...

Arcadis

Senior Workforce Planning Manager

Columbus, OH · On-site

The Senior Workforce Planning Manager Program Management Americas will drive workforce agility ... Own the 12-week forecast for Program Management, highlighting supply and demand variance. Establish ...

Macy's

Manager, Workforce Real Time Operations

Mason, OH · On-site

$67K - $112K/yr

Conduct performance management activities including coaching, feedback, performance evaluations, and career development discussions. * Lead hiring, onboarding, training, and workforce planning ...

Macy's

Manager, Workforce Real Time Operations

Mason, OH · On-site

$67K - $112K/yr

Conduct performance management activities including coaching, feedback, performance evaluations, and career development discussions. * Lead hiring, onboarding, training, and workforce planning ...

Clean Team

General Manager

Cleveland, OH · On-site

... workforce management, and EBITDA growth Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning Experience with B2B account management, contract services ...

Clean Team

General Manager

Cleveland, OH · On-site

... workforce management, and EBITDA growth Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning Experience with B2B account management, contract services ...

Clean Team

General Manager

Cleveland, OH · On-site

$80 - $100/hr

Proven success with budget management, cost control, workforce management, and EBITDA growth * Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning

PNC Bank

Workforce Planning Partner Senior

Cleveland, OH · On-site

$50K - $185K/yr

Leads change management programs and practices within assigned projects and programs. * Consults on organizational redesign for major work transformations. Shapes the operating model for how and ...

ERP Analysts

WORKDAY Training

Dublin, OH · On-site

Company Description ERP Analysts Inc . an Oracle Platinum Partner specialized in Oracle product ... EPM, Business Intelligence and Identity Management solutions. Free Training and Placement ...

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Workforce Management Planner information

What is a workforce management planner?

A Workforce Management Planner is a professional responsible for forecasting staffing needs, creating employee schedules, and ensuring that a company has the right number of staff available to meet business demands. They analyze data such as call volumes, sales trends, or production levels to predict future resource requirements. Their goal is to optimize workforce efficiency while balancing labor costs and service quality. Workforce Management Planners often work in industries like customer service centers, retail, and healthcare, where scheduling and resource allocation are critical.

What are the key skills and qualifications needed to thrive as a workforce management planner?

To thrive as a Workforce Management Planner, you need strong analytical abilities, proficiency in forecasting and scheduling, and often a background in business, statistics, or a related field. Familiarity with workforce management software such as NICE, Aspect, or Verint, as well as advanced Excel skills, is typically required. Excellent communication, problem-solving, and organizational skills help you collaborate effectively and adapt to changing operational needs. These skills ensure optimal staffing, improved productivity, and consistent service levels within dynamic business environments.

What are some of the main challenges workforce management planners face when forecasting staffing needs, and how are these typically addressed?

Workforce Management Planners often encounter challenges such as unpredictable call volumes, seasonal fluctuations, and sudden changes in business priorities. To address these, planners use historical data analysis, real-time monitoring tools, and collaborate closely with operations and HR teams to adjust staffing models promptly. Regular communication with team leaders and leveraging advanced workforce management software also help in making accurate adjustments and minimizing understaffing or overstaffing issues.

What is the difference between Workforce Management Planner vs Workforce Analyst?

AspectWorkforce Management PlannerWorkforce Analyst
Primary FocusForecasting staffing needs, scheduling, and resource allocationAnalyzing workforce data, performance metrics, and trends
Required SkillsForecasting, scheduling, workforce software proficiencyData analysis, reporting, statistical skills
Work EnvironmentOperations, call centers, customer service centersData departments, HR, operations teams
CertificationsWorkforce management software certifications, basic project managementData analysis certifications, Excel, statistical tools

While both roles involve workforce data, the Workforce Management Planner primarily focuses on forecasting and scheduling to ensure optimal staffing levels. The Workforce Analyst concentrates on analyzing workforce data to identify trends and improve processes. Both roles are essential in workforce planning but serve different functions within organizations.

Is workforce management planner a good career?

A workforce management planner is responsible for forecasting staffing needs, scheduling employees, and analyzing productivity to optimize workforce efficiency. The role typically requires strong analytical skills, proficiency with workforce management software, and the ability to work in fast-paced environments. It can offer stable employment and opportunities for advancement in various industries such as retail, healthcare, and call centers.

What cities in Ohio are hiring for Workforce Management Planner jobs?

Cities in Ohio with the most Workforce Management Planner job openings:

Workforce Management Planner jobs near you
Infographic showing various Workforce Management Planner job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Senior Manager - Workforce Management

Westlake, OH • On-site

Goosehead
See more jobs at Gooseheadexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we're more than just a bit selective when it comes to hiring new team members.

Job Summary

The Senior Manager, Workforce Management role requires the ability to implement workforce management initiatives, and lead, coach, and develop workforce management people, while providing business impact to our internal Service Customers.

Principal Duties and Responsibilities

  • Develop workload/staffing plans (forecasts, capacity plans, schedules) to scale enterprise.

  • Optimize resources and discover cost effective call routing opportunities.

  • Develop accurate demand forecasts and workforce staffing models to guarantee optimal staffing level for Service contact centers and case management teams.

  • Lead and/or support high-impact staffing optimization projects.

  • Provide leadership and support to planning and performance of integrated resource planning processes while fine-tuning optimization of service agent resources.

  • Evaluate and review implementation of projects, and assist in measuring the success thereof, certifying alignment with business plan and maintain accountability for projects and programs.

  • Provide direct dissemination of actionable analysis and insights to department heads, and top-tier decision-makers.

  • Monitor team performance metrics and KPIs to drive operational efficiencies.

  • Ability to work with cross-functional teams to provide solutions and coordinate client needs.

  • Effectively communicates organizational changes.

  • Prepare comprehensive reports, analyses, presentations and recommendations for senior management, detailing workforce management successes and opportunities

Experience and Education

  • Bachelor's degree in business, insurance, or related field

  • 4 years of leadership experience

  • 6 years of Workforce Management experience


Required Skills and Abilities

  • Previous experience developing and implementing Interactive Voice Response (IVR) application

  • Tableau or other similar reporting platform experience

  • Data analysis or business intelligence certification

  • Project management certification

  • Excellent problem-solving, leadership and decision-making skills

  • Change management experience

  • Strong verbal and written communication skills

Benefits Summary

  • High quality voluntary health, vision, disability, life, and dental insurance programs

  • 401K Matching Plan

  • Employee Stock Purchase Plan

  • Paid holidays, vacation, and sick leave

  • Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness

  • Financial Solution Program

Equal Employment Opportunity:

Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

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