Description The Workforce Management Analyst supports contact center operations by assisting with ... Capacity Planning / Forecasting roles Operations Strategy
Description The Workforce Management Analyst supports contact center operations by assisting with ... Capacity Planning / Forecasting roles Operations Strategy
Senior Demand Planning Analyst
Cranberry Township, PA · On-site
$85K - $106K/yr
The Resource Demand Planning Analyst will support the APX resource Demand Planning process by ... Experience supporting SIOP, resource demand planning, workforce capacity planning, or project ...
Senior Demand Planning Analyst
Cranberry Township, PA · On-site
$85K - $106K/yr
The Resource Demand Planning Analyst will support the APX resource Demand Planning process by ... Experience supporting SIOP, resource demand planning, workforce capacity planning, or project ...
Job Type Full-time, Temporary Description The Workforce Management Analyst supports contact center ... Capacity Planning / Forecasting roles • Operations Strategy
Job Type Full-time, Temporary Description The Workforce Management Analyst supports contact center ... Capacity Planning / Forecasting roles • Operations Strategy
Resource Manager
Lancaster, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Lancaster, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
York, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
York, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Exton, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Exton, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Reading, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Reading, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Allentown, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Allentown, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Lancaster, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Lancaster, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Mechanicsburg, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Mechanicsburg, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Chambersburg, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Resource Manager
Chambersburg, PA · On-site
$100K - $120K/yr
The Resource Manager is a strategic partner to Service Line Leaders and engagement teams, aligning talent deployment, capacity, scheduling, and workforce analytics with client-service needs ...
Manager, Data Reporting
Malvern, PA · On-site
This role combines people leadership, analytics expertise, and workforce strategy to ensure the business has the visibility, talent, and capacity needed to achieve strategic objectives. The ...
Manager, Data Reporting
Malvern, PA · On-site
This role combines people leadership, analytics expertise, and workforce strategy to ensure the business has the visibility, talent, and capacity needed to achieve strategic objectives. The ...
Manager, Data Reporting
Malvern, PA · On-site
This role combines people leadership, analytics expertise, and workforce strategy to ensure the business has the visibility, talent, and capacity needed to achieve strategic objectives. The ...
Manager, Data Reporting
Malvern, PA · On-site
This role combines people leadership, analytics expertise, and workforce strategy to ensure the business has the visibility, talent, and capacity needed to achieve strategic objectives. The ...
Analyze resource capacity, staffing levels, and workforce demand to identify potential gaps and risks. * Develop and maintain dashboards, metrics, and reporting tools that provide insights into ...
New
Analyze resource capacity, staffing levels, and workforce demand to identify potential gaps and risks. * Develop and maintain dashboards, metrics, and reporting tools that provide insights into ...
New
Analyze resource capacity, staffing levels, and workforce demand to identify potential gaps and risks. * Develop and maintain dashboards, metrics, and reporting tools that provide insights into ...
New
Analyze resource capacity, staffing levels, and workforce demand to identify potential gaps and risks. * Develop and maintain dashboards, metrics, and reporting tools that provide insights into ...
New
Analyze operational and financial performance trends to identify opportunities, risks, and ... Workforce capacity and staffing effectiveness * Revenue realization and cost management * Budget ...
Analyze operational and financial performance trends to identify opportunities, risks, and ... Workforce capacity and staffing effectiveness * Revenue realization and cost management * Budget ...
Director, Workforce Planning
Philadelphia, PA · On-site +1
... capacity planning,comprehensive analytics and insights,collaboration, and effective communication.This position willreport into theVP, OperationsFinanceand willbe responsible for developing and ...
Director, Workforce Planning
Philadelphia, PA · On-site +1
... capacity planning,comprehensive analytics and insights,collaboration, and effective communication.This position willreport into theVP, OperationsFinanceand willbe responsible for developing and ...
Director, Workforce Planning
Philadelphia, PA · On-site +1
... capacity planning, comprehensive analytics and insights, collaboration, and effective communication. This position will report into the VP, Operations Finance and will be responsible for developing ...
Director, Workforce Planning
Philadelphia, PA · On-site +1
... capacity planning, comprehensive analytics and insights, collaboration, and effective communication. This position will report into the VP, Operations Finance and will be responsible for developing ...
... Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team ...
... Analysis, and real time performance management to ensure Service Level Agreements (SLAs). The primary collaborators are other members of the wider Workforce Management and Capacity Planning Team ...
... Capacity Planning Specialist serves as a key partner to contact center operations, workforce ... Performs complex analysis of financial models, market data, financial data, and portfolio trends to ...
... Capacity Planning Specialist serves as a key partner to contact center operations, workforce ... Performs complex analysis of financial models, market data, financial data, and portfolio trends to ...
Workforce Capacity Analyst information
What cities in Pennsylvania are hiring for Workforce Capacity Analyst jobs?
Cities in Pennsylvania with the most Workforce Capacity Analyst job openings:
Contact Center Workforce Management Analyst
Mechanicsburg, PA • On-site
Immersion Consulting, LLC
• Business Management Consulting • 11 - 50 employees11 - 50 employees
Full-time
Re-posted 19 days ago
Job description
Description
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations.
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).
Requirements
Key Responsibilities
Scheduling & Staffing Support
Assist in creating and maintaining staff schedules based on forecasted demand
Track and update schedule changes, time-off requests, and staffing adjustments
Real-Time Monitoring
Monitor daily performance against service levels and staffing plans
Identify variances and communicate recommended adjustments to supervisors
Reporting & Data Analysis
Produce regular reports on schedule adherence, service levels, and performance trends
Compare actual results to forecasts and highlight key variances
Forecasting Support
Assist in analyzing historical data to support volume and staffing forecasts
Maintain data accuracy within workforce management tools
Collaboration
Partner with supervisors and leadership to support operational needs
Communicate staffing risks or trends in a timely manner
Qualifications
Required
2-4 years of experience in contact center operations, workforce management, or analytics
Strong Excel skills (e.g., pivot tables, basic formulas)
Analytical mindset with attention to detail
Preferred
Experience with workforce management tools
Exposure to contact center scheduling or reporting
Experience in high-volume environments
What Success Looks Like (6-12 Months)
Produces accurate schedules and reliable reporting
Effectively supports real-time operational needs
Identifies trends that improve staffing efficiency
Growth Opportunities
Senior WFM Analyst
Capacity Planning / Forecasting roles
Operations Strategy
About Immersion Consulting
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Annapolis, MD, US
Year founded
2004