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Workflow Process Manager Jobs in Reston, VA (NOW HIRING)

NewGen Technologies

Workflow Manager

Washington, DC · On-site

The Workflow Manager will provide detailed updates to leadership and stakeholders by participating ... Ability to organize and digest complex technical processes to help determine how said processes ...

NewGen

Workflow Manager

Washington, DC · On-site

The Workflow Manager will provide detailed updates to leadership and stakeholders by participating ... Ability to organize and digest complex technical processes to help determine how said processes ...

VTG

ServiceNow Developer

Chantilly, VA · On-site

$55.75 - $76.75/hr

Manage and improve workflow processes within ServiceNow. * Support development activities within an Agile software development environment. * Track technical issues, development activities, and ...

Vosper Thornycroft Group

ServiceNow Developer

Chantilly, VA · On-site

$55.25 - $76/hr

Manage and improve workflow processes within ServiceNow. * Support development activities within an Agile software development environment. * Track technical issues, development activities, and ...

Ummahjobs

Marketing Project Manager

Alexandria, VA · On-site

Maintain a working knowledge of active agency workstreams and deliverable status at all times.### Workflow, Process & Documentation* Manage project timelines, dependencies, and resources across ...

Red Gate Group

Business Process Analyst

Springfield, VA · On-site

$63K - $85K/yr

... Management, Leadership, MIS, or Computer Science. * Minimum of four (4) years of experience analyzing and improving financial business processes and workflows, with demonstrated success in improving ...

Bart & Associates

OpenText Workflow SME

Mclean, VA · On-site

Configure, customize, and optimize workflows in OpenText systems to support document lifecycle management, business process automation, and auditability. * Implement and support SOA-based integration ...

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Workflow Process Manager information

See Reston, VA salary details

$35.4K

$105.8K

$173.2K

How much do workflow process manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for workflow process manager in Reston, VA is $105,838.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,300.00 and $134,700.00 per year, depending on experience, location, and employer.

Business Process Operations Manager (Local to DC)

Washington, DC

Modaxo - Trellint
See more jobs at Modaxo - Trellintexternal

Full-time

Re-posted 4 days ago

Job description

Job Summary:

The Business Process Operations Manager is responsible for overseeing and continuously improving quality processes for supporting a mission-critical system and data of record. This role ensures data integrity, system accuracy, compliance with contractual and regulatory requirements, and operational excellence across software, integrations, and downstream operational workflows (e.g., enforcement, adjudication, payments, and reporting).
The role partners closely with Customer Care, Operations, Research & Development (R&D), Product, and external stakeholders (e.g., client, vendors, payment processors) to proactively identify risks, prevent defects, and drive a culture of quality and accountability.

Job Description:

Quality Strategy & Governance

  • Refine and maintain a comprehensive quality management framework covering operational processes, integrations, software releases, configurations, and data flows.
  • Establish and refine quality standards, acceptance criteria, and control points aligned with contractual SLAs, regulatory requirements, and customer expectations.
  • Own quality-related policies, procedures, and documentation for systems of record.

Process Oversight & Continuous Improvement

  • Oversee quality assurance processes across and impacting the system of record.
  • Provide quality oversight for production control and mail center processing, ensuring timely, accurate, and compliant handling of enforcement-related outputs (e.g., notices, citations, correspondence).
  • Establish and monitor controls for intake, batching, indexing, mailing, and data resolution processes to prevent defects, delays, or compliance issues.
  • Lead root cause analysis for defects, incidents, data discrepancies, or processing errors across both system and physical workflows; ensure corrective and preventive actions are implemented and tracked.
  • Identify trends and systemic risks across software and operational processes; recommend and drive process improvements to reduce rework, errors, and customer impact.

Testing & Release Quality

  • Ensure appropriate test strategies are in place (functional, regression, integration, data validation, UAT support).
  • Review and approve release readiness from a quality and risk perspective.
  • Partner with R&D and Product to ensure defects are prioritized appropriately and resolved within agreed timelines.

Data Quality & Systems Integrity

  • Ensure accuracy, completeness, and timeliness of data across enforcement, citation lifecycle, adjudication, payment, and reporting modules.
  • Oversee reconciliation processes and quality checks for integrations (e.g., payment processors, DMV/agency systems, third-party vendors).
  • Define and monitor data quality metrics and controls.

Compliance & Audit Support

  • Ensure compliance with applicable laws, regulations, and contractual obligations relevant to parking and traffic enforcement systems.
  • Support internal and external audits, client reviews, and regulatory inquiries related to quality, data integrity, and system controls.
  • Maintain evidence and documentation required for audits and customer assurance.

Team Leadership & Development

  • Lead, mentor, and develop production control and mail processing teams.
  • Foster a proactive, detail-oriented, and collaborative quality culture.

Stakeholder Communication

  • Serve as the primary point of accountability for quality-related escalations.
  • Collaborate with customer-facing teams to address client-reported issues and prevent recurrence.
  • Communicate quality risks, findings, and recommendations clearly to leadership and cross-functional partners.

Worker Type:

Regular

Number of Openings Available:

1

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