Workflow Automation Engineer Jobs in Ontario (NOW HIRING)

Work with the leaders of Business Applications, Data & Analytics, and IT to identify high-volume, repetitive, and manual processes that are strong candidates for automation or AI enablement.

Document current-state workflows, including inputs, decision points, exceptions, systems involved, effort consumed, and risks.

Assess each opportunity for feasibility, complexity, expected benefit, and risk, and recommend whether to proceed, defer, or solve through process change instead of automation.

Recommend the appropriate approach for each use case, including workflow automation, integration, AI-enabled reasoning, or a combination, based on complexity, maintainability, security, and supportability.

Design, develop, configure, and integrate automation solutions across enterprise platforms, workflow automation tools, APIs, and AI services.

Develop and execute test plans covering functional accuracy, exception handling, failure modes, and edge cases prior to deployment.

Deploy solutions into production following established change management, approval, and release practices and validate against the intended outcome before transitioning to the process owner(s).

Produce complete handoff documentation, including process maps, solution design, configuration details, dependencies, failure modes, troubleshooting steps, and support requirements.

Deliver knowledge transfer and training to the owning team so they can operate, support, monitor, and maintain the solution independently.

Report progress, results, and benefits to the VP, Business Systems and the three team leaders.

Stay current on AI and automation capabilities and recommend where new tools or approaches could be applied.

Other duties as required.

AI Capability

Practical experience applying AI to real business workflows, including handling unstructured inputs, classification, summarization, extraction, or drafting.

Hands-on experience with AI development tools such as Claude Code, Cursor, or similar platforms

Hands-on experience with AI Enterprise Platforms such as Claude, Copilot, Gemini or similar platforms

Ability to evaluate where AI genuinely adds value versus where conventional automation or process change is the better answer.

Awareness of AI risks and limitations, including accuracy, data handling, access boundaries, and appropriate use.

Education and Work Experience

Bachelor's degree or diploma in information technology, computer science, engineering, data, or a related field, or equivalent practical experience.

4+ years of experience designing, building, and deploying automation or integration solutions in a business or enterprise environment.

Demonstrated experience delivering solutions that measurably reduced manual effort, cycle time, or request volume.

Experience working across multiple business functions or technical teams, rather than within a single system or platform.

Hands-on experience with workflow automation platforms such as Microsoft Power Automate, Zapier, Workato, or comparable tools.

Experience integrating systems using APIs, MCPs, webhooks, and structured data exchange.

Working proficiency in at least one scripting or programming language commonly used for automation, such as Python, PowerShell, JavaScript/TypeScript, C#, or Bash, along with working knowledge of SQL and structured data formats such as JSON and YAML.

Familiarity with enterprise business platforms, service management tools, and data platform such as Jira Service Management, Salesforce, NetSuite, Microsoft 365.

Experience reviewing business or operational processes and identifying opportunities for automation, simplification, or standardization.

Experience developing and executing test plans covering functional accuracy, exceptions, and failure modes.

Experience with change management, approval, and release practices in an enterprise environment.

Ability to manage a pipeline of work independently, prioritize competing requests, and move work forward with limited day-to-day direction.

Proven ability to produce clear technical and process documentation, including workflow diagrams, solution designs, test plans, and support materials.

Strong communication skills, with the ability to explain automation and AI concepts in plain language to both technical and non-technical audiences.

Strong analytical thinking, problem-solving, and troubleshooting skills.

Ability to collaborate effectively with process owners, technical teams, and leaders, and to incorporate feedback without losing sight of the objective.

Working Conditions

General office environment or work-from-home office environment.

May be required to work outside standard business hours during implementation, testing, deployment, transitioning activities or troubleshooting incidents or issues.

May be required to travel occasionally to meet the responsibilities of the position.