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Position Title: Campus Store Manager

Reports Directly To: Assistant Director of Student Accounts

Location: On-Site

FLSA Status: Non-Exempt

Position Summary:

The Campus Store Manager is responsible for the daily operations, financial management, inventory oversight, and customer service functions of the Campus Store and Post Office. This position manages purchasing, inventory control, sales transactions, vendor relationships, and operational processes to ensure the store provides a high-quality experience for students, employees, and campus visitors.

The Campus Store Manager supports institutional operations by maintaining efficient business practices, accurate financial records, and effective coordination with departments including Student Accounts, Finance, Student Services, and other campus stakeholders. The ideal candidate is organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities

The duties listed below are representative of the responsibilities of this position. Additional duties may be assigned based on departmental or organizational needs.

Campus Store Operations

• Oversee daily operations of the Campus Store and Post Office, ensuring efficient, accurate, and customer-focused service.
• Maintain a welcoming, organized, and professional retail environment.
• Develop and implement strategies to improve store operations, customer experience, sales performance, and overall effectiveness.
• Manage the virtual Campus Store platform, including product updates, inventory availability, and online customer experience.
• Ensure merchandise is appropriately displayed, stocked, and maintained according to organizational standards.
• Manage opening and closing procedures, including daily cash handling and end-of-day reconciliation processes.

Purchasing & Inventory Management

• Purchase, receive, and manage merchandise inventory, including apparel, supplies, textbooks/materials (if applicable), food/beverage items, and other resale products.
• Prepare and process purchase orders for store merchandise, supplies, and operational needs.
• Maintain accurate inventory records through regular monitoring, reconciliation, and reporting.
• Conduct monthly inventory counts and submit required reports to the Finance Office.
• Monitor inventory levels and make recommendations regarding purchasing needs, trends, and product demand.
• Coordinate receiving, stocking, and shipment processing for Campus Store and Post Office operations.
• Communicate with vendors regarding orders, deliveries, discrepancies, returns, and product concerns.

Financial Management & Reporting

• Process and reconcile daily financial transactions, including credit card payments, cash collections, deposits, and sales activity.
• Maintain accurate records of financial transactions and ensure compliance with institutional procedures.
• Manage petty cash, including monthly reconciliation and reporting.
• Process, reconcile, and submit travel reports and miscellaneous receipts as required.
• Prepare and maintain purchase order documentation and coordinate submission to Accounts Payable.
• Assist with financial reporting and operational documentation as requested.

Post Office Operations

• Oversee daily Post Office operations, including incoming and outgoing mail processing.
• Sort and distribute mail and packages to appropriate students and departmental mailboxes.
• Process incoming shipments and notify recipients of delivered packages and materials.
• Maintain accurate tracking and organization of mail and package distribution processes.
• Ensure compliance with applicable mail handling and security procedures.

Student Employee Supervision

• Hire, train, schedule, and provide daily directions to student employees.
• Ensure student workers follow established procedures, customer service expectations, and operational guidelines.
• Approve and submit student employee work-study timesheets accurately and timely.
• Provide coaching and feedback to support student employee development.

Customer Service & Collaboration

• Provide exceptional customer service to students, faculty, staff, visitors, and vendors.
• Respond professionally to customer questions, concerns, and requests.
• Collaborate regularly with Student Accounts, Finance, Student Services, and other departments to ensure accurate and timely completion of operational tasks.
• Support a positive campus experience through efficient, friendly, and reliable service.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal communication skills.
• Ability to manage retail operations, inventory processes, and financial transactions.
• Strong organizational skills with the ability to prioritize multiple responsibilities.
• Excellent attention to detail and accuracy in data entry and financial documentation.
• Ability to analyze information, identify trends, and make recommendations.
• Strong problem-solving skills and ability to exercise sound judgment.
• Ability to work independently while contributing effectively as part of a team.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Ability to learn and effectively use inventory management, financial, and point-of-sale systems.
• Ability to communicate professionally with students, employees, vendors, and external partners.

Minimum Qualifications

• High school diploma or equivalent required.
• Associate degree or bachelor's degree preferred.
• Previous experience in retail operations, inventory management, customer service, business operations, or a related field preferred.
• Experience handling cash transactions, reconciliations, or financial records preferred.
• Experience supervising employees or student workers preferred.
• Demonstrated ability to maintain confidentiality and handle financial information appropriately.
• Ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications

• Experience working in a college/university campus store, bookstore, post office, retail, or business services environment.
• Experience with point-of-sale systems, inventory management software, or online retail platforms.
• Experience preparing purchase orders and working with vendors.
• Experience supporting student employees or work-study programs.

Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Ability to stand and walk for extended periods while assisting customers and managing store operations.
• Ability to lift, carry, push, and pull merchandise, packages, and supplies.
• Ability to bend, reach, stoop, and move materials as needed.
• Ability to work with computers, point-of-sale systems, telephones, and office equipment.
• Ability to perform repetitive tasks related to inventory management, stocking, and package processing.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

The Campus Store Manager works in a customer-facing campus environment and regularly interacts with students, employees, visitors, and vendors. The position requires professionalism, excellent customer service, and the ability to maintain a positive and welcoming environment.

The role requires managing multiple operational priorities, including retail operations, inventory management, financial transactions, and mail services. The employee must demonstrate flexibility, organization, and the ability to adapt to changing campus needs.

Licenses, Certifications, and Employment Requirements

The successful candidate must:

• Successfully complete all required pre-employment screenings, which may include background screening, employment verification, reference checks, and other screenings applicable to the position.
• Maintain confidentiality of financial information, student information, and organizational records.

Equal Employment Opportunity

The organization is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Americans with Disabilities Act (ADA)

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Job Description Disclaimer

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, skills, or qualifications required for the position. Management reserves the right to modify, assign, or remove duties and responsibilities as organizational needs change.

Nothing contained in this job description creates an employment contract or alters the at-will employment relationship were permitted by applicable law.