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Work Study Cell Phone Customer Service Jobs in Crete, IL

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Work Study Cell Phone Customer Service information

See Crete, IL salary details

$11

$22

$33

How much do work study cell phone customer service jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for work study cell phone customer service in Crete, IL is $22.10, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $24.42 per hour, depending on experience, location, and employer.

What is a work study cell phone customer service job?

Work Study Cell Phone Customer Service jobs are part-time positions available to students, typically through a college or university's work-study program. In these roles, students assist customers with inquiries or issues related to cell phone services, such as billing, technical support, and account management. The job provides valuable customer service experience, helps students earn money to support their education, and often offers flexible hours to accommodate class schedules. Duties may be carried out in person, over the phone, or online, depending on the employer.

What are the key skills and qualifications needed to thrive as a work study cell phone customer service representative?

To thrive as a Work Study Cell Phone Customer Service representative, you need strong communication skills, basic knowledge of mobile devices and services, and typically a high school diploma or current student status. Familiarity with customer relationship management (CRM) systems, call center software, and troubleshooting tools is important for daily operations. Active listening, patience, and problem-solving abilities help you effectively address customer inquiries and build rapport. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth workflow in a fast-paced support environment.

What are some common challenges faced by work study cell phone customer service representatives, and how can they be addressed?

Work Study Cell Phone Customer Service representatives often encounter challenges such as handling a high volume of calls, troubleshooting diverse technical issues, and communicating with customers who may be frustrated or unfamiliar with technology. To address these challenges, representatives benefit from thorough training on common device problems and customer service protocols, as well as ongoing support from supervisors and peers. Maintaining patience, staying organized, and utilizing available resources or knowledge bases also help ensure successful interactions and professional growth.

What is the difference between Work Study Cell Phone Customer Service vs Work Study Retail Associate?

AspectWork Study Cell Phone Customer ServiceWork Study Retail Associate
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentCall centers, customer support offices, retail storesRetail stores, shopping malls, electronics outlets
Employer & IndustryTelecom companies, retail chains, tech storesElectronics retailers, mobile carriers, retail chains
Job FocusHandling customer inquiries, troubleshooting, account managementAssisting customers, sales support, product knowledge

Both roles involve customer interaction and require communication skills, but Work Study Cell Phone Customer Service focuses on technical support and account management in call centers or support offices, while Work Study Retail Associate emphasizes in-person sales and customer assistance in retail environments. The choice depends on your preferred work setting and specific skills.

What cities near Crete, IL are hiring for Work Study Cell Phone Customer Service jobs?

Cities near Crete, IL with the most Work Study Cell Phone Customer Service job openings:

Work Study Cell Phone Customer Service jobs near you

College Work Study - Humanities and Social Sciences (00010877)

City Colleges of Chicago

Chicago, IL • On-site

$17/hr

Full-time, Part-time

Re-posted 26 days ago

City Colleges Of Chicago rating

7.8

Company rating: 7.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

234th of 627 rated colleges and universities

Job description

Federal Work Study
Harry Truman Campus - Humanities and Social Sciences
City Colleges of Chicago (CCC), the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education.
The Federal Work Study Program (FWS) is a federally-funded financial aid program that provides subsidized part-time employment for eligible students in order to assist them with postsecondary financial needs. City Colleges of Chicago (CCC) complies with the Department of Education's regulations regarding the FWS program and allows students to benefit from this opportunity.
The FWS program encourages students to gain experience in their prospective fields by placing them in areas and departments aligned with their area of study whenever possible. Students are able to use their wages towards educational and living expenses.
FWS jobs are available in areas such as academic departments, laboratories, libraries, administrative offices, student centers and several off-campus locations.
GENERAL RESPONSIBILITIES:
  • Requests keys for 3 adjuncts
  • Collects syllabi and office hours from all faculty
  • Organizes and labels keys to the offices, classrooms, and file cabinets so they are accessible to chair
  • Collects and creates Sharepoint file of adjunct contact information including new office phone numbers and adjunct cell numbers or home emails
  • Fields calls from students at department office phone
  • Renames CCLOC files by adjunct name in Sharepoint folder
  • Clears all items from and organizes the tables for use for meetings and students
  • Maintains copier functionality, ink and paper supply
  • Designates offices for new adjuncts and distribute keys
  • Orders office name signs for new adjuncts from reprographics

QUALIFICATIONS:
  • Proficiency with OneDrive, Outlook, and Microsoft Word
  • Proficiency with Excel preferred

ELIGIBILITY REQUIREMENTS:
  • Applicants must be 16 years or older, have work permit consent, and eligible to work in the United States
  • Applicants must be actively attending one of the City Colleges of Chicago
  • Applicants must be enrolled in a minimum of 6 credit semester hours
  • Applicants must be pursuing an approved educational credential, degree, or certificate
  • Applicants must have and maintain a minimum cumulative 2.0 GPA (waived for first semester new students)
  • Applicants must be in "good standing" - no City Colleges of Chicago academic restrictions
  • Applicants must not be current Full or Part-time employees of the City Colleges of Chicago
  • All positions are "employment at-will"

MINIMUM QUALIFICATIONS:
  • High School Diploma required or actively pursuing a GED at the City Colleges of Chicago
  • Knowledge of City Colleges of Chicago
  • Excellent oral communication skills
  • Excellent customer service skills
  • Promotes a positive role model and favorable public image as City Colleges of Chicago
  • Adheres to the City Colleges of Chicago Customer Services Excellence Standards
  • Excellent interpersonal communication skills
  • Ability to relate to students from varying educational, cultural, and social backgrounds

The salary is: $17.00/hour. The rate paid is in accordance with City Colleges approved salary scale.
City Colleges of Chicago is an Equal Opportunity Employer.

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