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SUVI Global is looking for an experienced Program Manager to lead a mission critical program serving our customer! Qualified candidate will possess knowledge of O&M services, Global IT and Infrastructure in the client space. Responsibilities * Lead and oversee the execution of O&M services supporting global IT infrastructure, edge computing, and NetOps for mission-critical operations.
* Manage geographically dispersed personnel operating 24x7x365 in high-stakes, secure environments.
* Develop and implement strategic operational plans to optimize network reliability, system uptime, and end-user performance.
* Ensure service level agreements (SLAs) and performance metrics are met or exceeded across all operational areas.
* Oversee and improve IT system engineering, software/hardware deployments, and local network distribution efforts.
* Manage infrastructure upgrades and technology implementations, ensuring alignment with DoD cybersecurity and compliance standards.
Personnel & Team Leadership: * Lead and mentor a large, multi-disciplinary workforce across global locations, ensuring effective coordination and communication.
* Provide technical guidance and performance oversight for engineering, cybersecurity, and IT operations personnel.
* Ensure all team members meet DoD 8570 and DoD 8140 certification and other compliance requirements.
* Promote a culture of continuous improvement, innovation, and adherence to ITIL and SAFe best practices.
Stakeholder & Mission Partner Engagement: * Serve as the primary liaison between mission partners, DoD leadership, and contractor teams to ensure seamless collaboration.
* Represent the program in high-level meetings, strategy sessions, and operational briefings.
* Provide regular program updates, risk assessments, and performance reports to government stakeholders.
* Address and resolve operational challenges and security concerns in coordination with mission partners.
Compliance & Risk Management: * Ensure DoD cybersecurity, compliance, and risk management best practices are integrated across all operations.
* Oversee incident response and escalation protocols to maintain operational security and system integrity.
* Maintain compliance with ITIL, SAFe, and DoD 8570 standards to optimize IT service management and agile project execution. Qualifications * An Active DoD Top Secret with SCI eligibility is required for consideration
* Bachelor's Degree Degree in a technical field (e.g., Computer Science, Systems Engineering, or related discipline) and 12+ years of experience in Program/Operations management supporting DoD programs at the COCOM or enterprise level, managing complex IT environments. Masters degree is preferred.
* Experience leading large, geographically dispersed teams supporting mission-critical operations 24x7x365.
* Proven track record in IT operations, NetOps, and enterprise infrastructure management for government or military environments.
* PMP/PgMP certification (Program Management Institute) required.
* ITIL Foundation certification required.
* DoD 8570 IAT Level II certification required.
* SAFe Fundamentals certification preferred. Job ID 2025-16972 Work Type On-Site Company Description Work Where it Matters Suvi, an Akima company, is not just another federal mission services contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Suvi, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, Suvi provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, Suvi delivers subject matter experts, an agile management approach, and innovative technologies that accomplish customers' missions safely, securely, and efficiently. As a Suvi employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.