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Work From Home Vitac Captioning Jobs in Puerto Rico

Collins Aerospace

Sr. Data Analyst (Puerto Rico)

Santa Isabel, PR · Remote

$77K - $97K/yr

  • Medical

  • Life

  • Retirement

Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. RTX is an Equal Opportunity ...

RTX

Cloud Network Security Engineer (Puerto Rico)

Santa Isabel, PR · Remote

$94K - $128K/yr

  • Medical

  • Life

  • Retirement

Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. RTX is an Equal Opportunity ...

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Work From Home Vitac Captioning information

What is a work from home Vitac captioning specialist?

Work From Home Vitac Captioning jobs involve creating real-time or post-production captions for television, online videos, and live events from a remote location. Captioners listen to audio and transcribe spoken words, sound effects, and other relevant sounds into text, ensuring accessibility for viewers who are deaf or hard of hearing. Working for Vitac, a leading captioning company, typically requires fast and accurate typing skills, excellent grammar, and sometimes specialized software or equipment. These positions offer flexibility to work from home, but may also require adherence to strict deadlines and accuracy standards.

What skills and qualifications are needed to thrive as a work from home Vitac captioning specialist?

To thrive as a Work From Home Vitac Captioning Specialist, you need excellent English grammar, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with captioning software, specialized audio playback tools, and sometimes stenography equipment is typically required. Attention to detail, strong time management, and the ability to concentrate for extended periods are essential soft skills. These abilities ensure the delivery of accurate, timely captions that are vital for accessibility and content comprehension.

How does working remotely as a Vitac captioner impact communication and collaboration with team members?

As a remote Vitac Captioner, you'll primarily communicate and collaborate with your team through digital platforms such as email, chat, and video conferencing. While you work independently on captioning assignments, regular check-ins with supervisors and fellow captioners are common to ensure quality and consistency. You may also participate in virtual meetings for training or feedback on your work. Adapting to these remote communication tools is key to staying connected and effectively addressing any challenges or questions that arise.

What is the difference between Work From Home Vitac Captioning vs Work From Home Closed Captioning?

AspectWork From Home Vitac CaptioningWork From Home Closed Captioning
CredentialsTypically requires transcription and captioning skills, possibly certification in captioningRequires similar transcription skills, often with certification in captioning or related fields
Work EnvironmentRemote, flexible hours, working with media contentRemote, flexible hours, working with TV, video, or online media
Industry UsageUsed mainly in media, entertainment, and healthcare for real-time or recorded captioningCommon in broadcasting, online streaming, and media companies for accessibility

Both roles involve creating captions for media content remotely, requiring similar skills and certifications. The main difference lies in the specific industry focus: Vitac Captioning often emphasizes healthcare and media, while general Closed Captioning is widely used in broadcasting and online media. Both jobs offer flexible, remote work opportunities for those skilled in transcription and captioning.

What are popular job titles related to Work From Home Vitac Captioning jobs in Puerto Rico?

For Work From Home Vitac Captioning jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Work From Home Vitac Captioning jobs in Puerto Rico look for?

The top searched job categories for Work From Home Vitac Captioning jobs in Puerto Rico are:

Work From Home Vitac Captioning jobs near you

Remote Fraud Call Center Representative - Puerto Rico

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$12.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description


Remote Fraud Call Center Representative - Puerto Rico
As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.
What we offer:
  • Work From Home
  • We are currently hiring for the following shifts: 12:00 PM-9:00 PM, 3:00 PM-12:00 AM Days off will vary.
  • Full-Time Employment: Reliable schedule and stability.
  • Competitive Pay: $12.10 starting on day one.
    • Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying.
  • Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday.
    • This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
  • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)
  • Paid Training: Get the training you need to excel.
  • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Full Benefits: Comprehensive benefit options and a great work environment that values your success

What You'll Do:
  • Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
  • Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
  • Process fraud claims and disputes per client guidelines.
  • Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
  • Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
  • Support team operations with other duties and tasks as assigned.

What We're Looking For:
  • A clear communicator who can explain complex topics in simple terms.
  • A passionate, reliable professional with integrity and a drive to deliver exceptional service.
  • Someone committed to excellent attendance and able to follow a structured, full-time schedule.
  • A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
  • Strong written and verbal communication skills with attention to accuracy.
  • Comfortable navigating multiple systems and screens in a fast-paced environment.
  • Ready to take high-volume calls while maintaining focus and professionalism.

Requirements:
  • Must be at least 18 years old and possess a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Proficient in English.
  • Complete a background check, credit check, and security fingerprinting.
  • Reside in Puerto Rico with legal authorization to work permanently in the United States.

Training Requirements:
  • Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support).
  • Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements:
  • Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
  • Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
  • Company equipment will be provided

Preferred Qualifications:
  • 6 months of experience in the banking or financial industry.

Looking for more information?
We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.
Landing Page: About Call Center Representative Role
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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