We are so glad you are interested in joining Sutter Health!
Position Overview:
Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information.
Additional Requirements:
DISCLAIMER 1
EDUCATION
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN
1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience (i.e. Healthcare, clinical, administrative, hospitality, retail, concierge, etc)
SKILLS AND KNOWLEDGE
Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.
PAY RATE RANGE DISCLAIMER
"B" States: Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia
"C" States: Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, South Carolina, Tennessee, Utah
SHIFTS
Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Monday - Friday
Weekend Requirements:
None
Benefits:
Yes
Unions:
No
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $20.26 to $27.36 / hour. B State Pay Range Pay Range is $22.79 to $24.91 / hour. A State Pay Range Pay Range is $25.32 to $27.67 / hour.
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.