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Work From Home Retention Representative Jobs (NOW HIRING)

IQVIA

Work from Home

Grand Junction, CO · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such ...

IQVIA

Work from Home

Tucson, AZ · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such ...

IQVIA

Work from Home

Boise, ID · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such ...

IQVIA

Work from Home

North Little Rock, AR · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such ...

IQVIA

Work from Home

Norfolk, VA · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such ...

IQVIA

Work from Home

Fort Collins, CO · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such ...

IQVIA

Work from Home

Littleton, CO · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such ...

IQVIA

Work from Home

Cincinnati, OH · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such ...

IQVIA

Work from Home

Indianapolis, IN · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such ...

IQVIA

Work from Home

Cleveland, OH · Remote

$18/hr

We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ... The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such ...

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Work From Home Retention Representative information

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$60.4K

$76K

How much do work from home retention representative jobs pay per year?

As of Aug 25, 2026, the average yearly pay for work from home retention representative in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What is a work from home retention representative?

A Work From Home Retention Representative is a customer service professional who works remotely to help retain customers for a company. Their main responsibility is to handle calls or messages from clients who are considering canceling a service or subscription. They use communication skills and product knowledge to address customer concerns, offer solutions, and persuade clients to continue using the company's services. This role often requires strong problem-solving abilities and excellent interpersonal skills. Work from home positions offer flexibility, as all duties are performed remotely.

What are the key skills and qualifications needed to thrive as a work from home retention representative?

To thrive as a Work From Home Retention Representative, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and communication tools like VoIP systems is typically required. Outstanding active listening, persuasive communication, and resilience under pressure are key soft skills that help retain customers. These skills and qualities are crucial for effectively addressing customer concerns, maintaining satisfaction, and ensuring loyalty in a remote environment.

What are some common challenges faced by work from home retention representatives, and how can they be managed?

Work From Home Retention Representatives often face challenges such as maintaining motivation in a remote environment, handling high-stress interactions with dissatisfied customers, and staying updated with company policies and offers. To manage these challenges, it's important to establish a dedicated workspace, follow a structured daily routine, and leverage frequent communication with team members and supervisors through virtual meetings. Additionally, companies typically provide ongoing training and access to support resources, which can help representatives stay engaged and effective in their roles.

What is the difference between Work From Home Retention Representative vs Customer Service Representative?

AspectWork From Home Retention Representative

The Work From Home Retention Representative focuses on maintaining customer loyalty by addressing concerns and offering solutions to retain clients. They typically require strong communication skills and customer service experience. Customer Service Representatives handle general inquiries, troubleshoot issues, and provide support across various channels. While both roles require excellent communication and problem-solving skills, retention reps specifically aim to reduce customer churn, often working remotely in a sales-oriented environment. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

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What cities are hiring for Work From Home Retention Representative jobs?

Cities with the most Work From Home Retention Representative job openings:

What states have the most Work From Home Retention Representative jobs?

States with the most job openings for Work From Home Retention Representative jobs include:

What job categories do people searching Work From Home Retention Representative jobs look for?

The top searched job categories for Work From Home Retention Representative jobs are:

Work From Home Retention Representative jobs near you
Infographic showing various Work From Home Retention Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $60,428 per year, or $29.1 per hour.

Part-Time Customer Retention Representative - PM Shift (Remote)

Cheyenne, WY • On-site, Remote

Globe Life Inc.
Insurance Services • 1 - 5K employees

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

167th of 311 rated insurance

People enjoy working here

Good employer

Paid breaks

Learn more about Globe Life Inc.external

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 9 days ago

Job description

Job Description:
Part-Time Customer Retention Representative - PM Shift (Remote) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer Retention Representative? Globe Life is looking for a Customer Retention Representative to join the team!
In this role, you will be responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call to cancel are helped understand the importance of keeping their coverage and receive policy maintenance.
This is a remote / work-from-home position.
What You Will Do:
  • Answer questions regarding coverage, premium, and other policy information.
  • Compose business letters, communicating effectively through written and verbal communication.
  • Work independently and making judgment decisions is required.
  • Make outbound calls to existing policyholders to collect delinquent premium payments.
  • Resell the benefits of our policies and provide excellent customer service.
  • Record policyholder information for reporting and transactional purposes.
  • Extensive telephone contact and appropriate telephone skills are required.
  • Maintain discretion and tact when providing service to customers.
  • Additional production incentive pays after the training period.
  • Bilingual (Spanish) hourly pay differential.

What You Can Bring:
  • High school diploma or equivalent is required.
  • Basic Microsoft Office Skills, including Word, Excel, and Outlook, are required.
  • A minimum typing speed of 30 wpm is required.
  • Experience in a call center environment is preferred.
  • Some insurance and/or sales experience is preferred.
  • Excellent verbal and written communication skills.
  • Ability to solve complex policyholder issues with a positive attitude.
  • Ability to work in a fast-paced environment and work well under pressure.
  • Knowledge of life and/or health insurance terminology preferred.

Applicable To All Employees of Globe Life Family of Companies:
  • Reliable and predictable attendance of your assigned shift.
  • Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.
  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

View All Globe Life Jobs

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Hours and flexibility

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