Job description
Growing transportation support team based in North Carolina is hiring full-time Remote Customer Support Representatives. In this role, you'll be the first point of contact for customers navigating their daily transportation needs — answering calls, solving problems, and making sure every interaction feels personal and professional.
No call center background required. We'll train you from day one — you just need to bring solid work experience (any industry) and a genuine willingness to learn.
Responsibilities
- Handle inbound customer calls with patience and professionalism
- Support customers through transportation-related questions and issues
- Keep customer records accurate and up to date in company systems
- Follow quality and compliance standards on every call
- Show up reliably for training and your scheduled shifts
- Communicate clearly, calmly, and respectfully — even under pressure
Compensation & Benefits
- Full-time, W-2 role
- 100% remote — work from home
- Fully paid training program
- Choice of schedule, including 2nd and 3rd shift availability
- Health insurance and additional benefits for eligible employees
- Room to grow within an established company
- Backed by a call center running 24/7/365
What You Need
- Home address within a 50-mile straight-line radius of Salisbury, NC (North Carolina or South Carolina residents only)
- Ability to commit to 40 hours/week on a fixed full-time schedule
- Verifiable prior work history (any field)
- Strong verbal communication skills
- Reliable high-speed internet and a quiet, private workspace at home
- Comfortable on camera during virtual training sessions
- Available for one mandatory in-person training day at the Salisbury, NC office
- Dependable attendance — this is non-negotiable
Training
Roughly three weeks of paid, instructor-led remote training covering our systems, processes, and service standards. Includes one required in-person day at our North Carolina office; camera-on participation is expected throughout.
Location Requirement
This is remote work with a hard geographic boundary: you must live within 50 straight-line miles of Salisbury, NC, in either North Carolina or South Carolina. If you're close to the edge of that radius, apply anyway — we'll confirm eligibility during the process.
Company Description
We’re a global recruitment and staffing partner dedicated to finding, hiring, and managing
tech & creative talent.