Employees in a work from home Publix Store support role typically assist customers via phone, email, or chat with questions related to orders, store information, or product availability. Tasks may also include processing online orders, resolving delivery or billing issues, and updating customer records in digital systems. Collaboration with in-store teams, warehouse staff, and other remote associates is often required to ensure smooth operations and timely customer service. These responsibilities require strong time management and communication skills in a remote work environment. Successful team members are proactive, responsive, and focused on providing an excellent customer experience.