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Work From Home Java Production Support Engineer Jobs in Mount Juliet, TN

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Work From Home Java Production Support Engineer information

See Mount Juliet, TN salary details

$17

$45

$75

How much do work from home java production support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for work from home java production support engineer in Mount Juliet, TN is $45.29, according to ZipRecruiter salary data. Most workers in this role earn between $38.12 and $49.71 per hour, depending on experience, location, and employer.

What does a work from home Java production support engineer do?

A Work From Home Java Production Support Engineer is responsible for monitoring, troubleshooting, and maintaining Java-based applications in a production environment while working remotely. They address technical issues, resolve incidents, and ensure the smooth operation of software systems. Their role often includes collaborating with development teams, analyzing root causes of problems, and implementing fixes or enhancements. Strong communication skills and the ability to work independently are essential for success in this remote position.

What is the difference between Work From Home Java Production Support Engineer vs Work From Home Java Developer?

AspectWork From Home Java Production Support EngineerWork From Home Java Developer
Primary RoleMaintains and supports Java applications in production environmentsDevelops and codes Java applications and features
Skills & CertificationsJava, troubleshooting, monitoring tools, incident managementJava, coding, software development lifecycle
Work EnvironmentSupport teams, production servers, incident responseDevelopment teams, coding environments, project planning
Industry UsageIT support, banking, telecom, enterprise servicesSoftware companies, tech startups, enterprise software

While both roles require Java expertise, the Work From Home Java Production Support Engineer focuses on maintaining and troubleshooting Java applications in live environments, ensuring uptime and performance. In contrast, the Work From Home Java Developer primarily designs, codes, and develops new Java-based features and applications. Understanding these differences helps job seekers identify roles aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a work from home Java production support engineer?

To thrive as a Work From Home Java Production Support Engineer, you need strong Java programming skills, troubleshooting expertise, and a background in computer science or a related field. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and version control (like Git) is typically required, along with knowledge of databases and cloud platforms. Excellent problem-solving skills, clear communication, and the ability to work independently are essential soft skills for remote collaboration and effective incident resolution. These competencies ensure timely support, minimize downtime, and maintain the reliability of business-critical applications.

What are the most common challenges faced by work from home Java production support engineers, and how can they be effectively managed?

Work From Home Java Production Support Engineers often encounter challenges such as troubleshooting complex issues remotely, maintaining effective communication with cross-functional teams, and managing on-call responsibilities across different time zones. To manage these challenges, it's important to develop strong diagnostic skills, use collaboration tools for seamless communication, and establish a structured workflow to prioritize and resolve incidents efficiently. Proactively documenting recurring issues and solutions also helps streamline support processes and enhances team knowledge sharing.
Work From Home Java Production Support Engineer jobs near you
Infographic showing various Work From Home Java Production Support Engineer job openings in Mount Juliet, TN as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $94,198 per year, or $45.3 per hour.

Journeys - Phone Support Representative - Temp-to-Hire (Work From Home)

Journeys

Nashville, TN • On-site, Remote

$16.50 - $21/hr

Full-time

Re-posted 20 days ago

Journeys rating

4.9

Company rating: 4.9 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

87th of 104 rated fashion retailers

Job description

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Phone Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails -assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.
Note: Work From Home opportunity available only to Tennessee residents.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
Additional Support: Perform other duties as needed to support overall business operations.
Qualifications:
Experience: Previous customer service or retail experience is preferred but not required.
Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
Conflict Resolution: Professionalism in handling and de-escalating conflicts.
Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
  • Sunday: 10:00 AM - 7:00 PM
  • Monday-Friday: 7:00 AM - 8:00 PM
  • Saturday: 9:00 AM - 6:00 PM

Note: Business hours may extend during peak times to meet coverage needs.
What We Offer:
Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
Weekly Pay: Receive weekly payment every Friday
Paid Training: Start with two weeks of fully paid training to set you up for success
Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs
Work From Home Requirements
  • Workspace: A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
  • Computer: A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.
    • Tablets and MacBook Airs are not permitted.
  • RAM: Minimum of 16 GB.
  • Monitors: Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
  • Headset: USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.
  • Web Camera: Integrated or external webcam.
  • Mouse: External mouse required.
  • Cell Phone: Must have Wi-Fi capability and a charger.
  • Internet: Wired Ethernet connection only. Public Wi-Fi is not allowed.
    • Minimum speed: 50 Mbps download / 5 Mbps upload.
    • Recommended speed: 100+ Mbps download / 10+ Mbps upload.
      • Test your speed at www.speedtest.net.
      • You must pass the official system test at www.networktest.twilio.com using Google Chrome.
  • Power: Devices must remain charged at all times to avoid work disruptions.
  • Verification: All equipment and internet access are your responsibility and will be verified during onboarding.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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